Customer Service Assistant
Customer Service Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and professional Customer Service Assistant to join our team in Cincinnati OH. The ideal candidate will serve as the first point of contact for clients ensuring a smooth and supportive experience. You will assist in addressing inquiries managing accounts and supporting various service processes to uphold the quality standards of Swift 7 Consultants.
Responsibilities
Provide prompt and courteous assistance to client inquiries via phone email and in person
Maintain accurate records of customer interactions and transactions
Assist clients with account updates service requests and problem resolution
Coordinate with internal departments to ensure customer satisfaction
Monitor service issues and escalate complex matters as needed
Support administrative functions related to client services
Maintain a positive empathetic and professional attitude at all times
Qualifications :
Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred
1 year of experience in customer service or administrative support
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office Suite and basic computer systems
Ability to remain calm and professional under pressure
Detail-oriented with a commitment to accuracy and efficiency
Additional Information :
Benefits
Competitive salary: $50000 - $55000 per year
Opportunities for professional development and internal growth
Paid time off and holidays
Health dental and vision insurance
Supportive and inclusive work environment
Ongoing training and mentorship
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
