Google CCAI Solutions Lead
Google CCAI Solutions Lead
Posted on :
06-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC is looking for an experienced Google CCAI Solutions Lead to help drive innovation within our growing Google Practice team. If youre excited about cutting-edge technology eager to stay ahead in the evolving AI landscape and love being part of a collaborative and forward-thinking teamwed love to hear from you.
As a CCAI Solutions Lead youll collaborate with clients Google partners and internal teams to shape next-generation customer service experiencesleveraging AI-driven virtual agents conversational AI and deep analytics to push boundaries and deliver intelligent human-centered solutions.
In this role youll design and deliver tailored technical solutions that address diverse client needs while guiding initiatives as a senior member of our Google delivery team. From project kickoff to post-launch support youll play a hands-on role throughout the full implementation lifecyclecollaborating closely with clients to ensure success every step of the way.
What youll be doing:
- Provide leadership and oversee capability development in Dialogflow CX Agent Assist and Contact Center integrations across client engagements
- Oversee the end-to-end delivery of customer engineering engagements ensuring high-quality implementation performance and customer satisfaction
- Support Google delivery team in designing developing and implementing AI self-service applications with Google CCAI
- Collaborate with pre-sales to define robust technical solutions and contribute to accurate estimation efforts
- Stay current on the latest Google Cloud innovation driving continuous enhancement of offerings and evangelize best practices internally and externally.
- Serve as an escalation point and trusted advisor to clients ensuring technical solutions align with business outcomes
- Establish best practices methodologies and frameworks for CCAI delivery engagements
- Engage directly with clients lead design decisions and drive towards defining solution requirements and design
- Contribute to team growth by mentoring supporting and help to attract and retain top talent within the Google practice
What skills you will bring:
- 12 years of experience in product management/delivery and implementation building and leading high-performance teams
- 12 years of experience in contact center technology cloud solutions or enterprise AI
- Strong understanding of contact center operations customer experience strategy and AI-driven transformation
- Experience working with Google Cloud Platform (GCP) especially Dialogflow CX CCAI Insights and Agent Assist is ideal. If not then candidates should demonstrate deep knowledge and experience with one or more of the following conversational AI platforms: Amazon Lex IBM Watson Assistant and/or Microsoft
- Proven experience managing large-scale client engagements and cross-functional teams
- Excellent communication stakeholder management and leadership skills
- Experience with voice gateways IVRs contact center CRMs and telephony integrations
- Familiarity with machine learning NLP and analytics in customer service contexts
- Experience in regulated industries such as finance healthcare or telecom is a plus
- Experience building consumer AI products at scale particularly in voice natural language or proactive assistant spaces
- Strategic thinker with strong analytical and problem-solving skills
- Demonstrated ability to turn vision into execution with high attention to quality and user experience
- Demonstrates excellent verbal and written communication skills and the ability to work effectively across internal and external organizations
- Ability to support multiple complex projects at the same time
- Knowledge and understanding of Solution Document Designs/specifications for IVA applications
- Experience with Speech-to-Text and Text-to-Speech services such as Nuance Google or Amazon
- Must be able to work independently be organized self-motivated and have strong attention to detail
- Comfortable presenting in a variety of environments
- Excellent communication skills both written and verbal
- Candidate must have a 4-year bachelors degree
$160000 - $185000 a year
#LI-BN1
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical dental vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-Remote
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
