Process Associate, L1 Wind Turbine Helpdesk Analyst onsite Schenectady NY
Process Associate, L1 Wind Turbine Helpdesk Analyst onsite Schenectady NY
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate L1 Wind Turbine Helpdesk Analyst!
In this role the Remote Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind farms to ensure continuous operations. Remote Wind Turbine Support Technicians troubleshoot and reset faults remotely coordinate with onsite technicians as needed to minimize disruption of service to the power grid.
Responsibilities
Real time monitoring and response of Renewable Energy power generating assets.
Provide wind turbine parameter data to site technicians over the call to help them perform maintenance
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
Follow ROC procedures to drive standardized global practices
Proficiently communicate with internal and external customers via written and verbal communication
Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Qualifications we seek in you!
Minimum Qualifications
Excellent written and verbal communication skills
Ability to work independently
Excellent PC skills experience using MS Office MS Outlook and Excel
Must be able to work variance shifts required for 24x7 operations
Preferred Qualifications/ Skills
Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programable Logic Controllers (PLCs
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is $22.00 $25.00. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
Location-based Roles Schenectady NY area candidates are eligible for this role only. Los Angeles California based candidates are not eligible for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
