 IT Helpdesk Engineer
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
We are currently looking for IT Helpdesk Engineer for our Qatar operations with the following terms & conditions.
Required education and prior experience:
- Mandatory: . in Computer Science Information Technology or Similar field
- Mandatory: 3 years experience working with Microsoft Client and server platforms as a helpdesk technician.
- Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
- Mandatory: 1-year experience in Azure Microsoft 365 Suite support.
- Mandatory: Knowledge of Basic Network support.
- Optional: Knowledge of Helpdesk ticketing system.
- Desirable: Network Certifications Network/CCNA
Key responsibilities & competencies:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Performing on-site installations and support.
- Install and maintain desktop technologies (Desktops Laptops Phones Monitors Printers etc.)
- Install and configure Windows and other desktop software.
- Configure and manage connectivity and storage
- Maintain Windows
- Protect devices and data
- Deploy Windows client
- Manage identity and access by creating and maintaining AD users.
- Manage compliance policies and configuration profiles
- Manage maintain and protect devices
- Manage apps
- Rollout patches.
- Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Maintain printing systems and assist with network printer system maintenance
- Maintain backup system and processes.
- Research resolve and respond to questions received via telephone calls e-mail walk-ups open submitted tickets and callbacks in a timely manner in accordance with current procedures
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
- Maintains records of daily communication transactions problems remedial actions taken and installation activities by creating and updating the required tickets.
- Work effectively and professionally with other team members learns from and shares knowledge with others.
- Escalate irresolvable issues to Engineers; advanced support or vendor support.
- Identify and resolve problems of basic scope using proper tools and techniques
- Offers suggestions for process improvements in the helpdesk area.
- Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies.
- Communicate in written and verbal form effectively
- Some afterhours work may be required
- Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
- Automate/script PC support and rollout tasks.
Joining time frame: 2 weeks (maximum 1 month)
Additional Information :
Terms and conditions:
Joining time frame: maximum 4 weeks
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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