IT Help Desk Support
IT Help Desk Support
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USD 25 - 30
1 Vacancy
Job Description
Level I Systems Engineer
Empower Your IT Career with Growth Flexibility and Outstanding Perks!
At StoredTech we dont just provide IT support-we create exceptional experiences for our clients and our team! If youre a tech-savvy problem solver who loves working in a fast-paced environment this is the perfect opportunity to grow your career with a company that values your well-being work-life balance and professional development.
As a Level I Systems Engineer youll play a vital role in ensuring our clients IT systems run seamlessly while delivering top-notch service and client delight!
Why Join StoredTech
We believe in taking care of our team as much as we do our clients. Thats why we offer:
Birthdays Off - Because Your Special Day Matters!
Free Aura Digital Protection for You and Your Entire Family - Keep your personal information safe.
Flexible Work Scheduling - Balance work and life with ease.
Career Advancement Opportunities - We invest in your growth!
A Fun Engaging Work Environment - Enjoy perks like a stocked snack bar exercise equipment & popcorn machines.
What Youll Do:
- Provide exceptional technical support via phone email and remote assistance tools.
- Diagnose and resolve hardware software and network issues efficiently.
- Support clients remotely or onsite with a smile and a customer-first attitude.
- Collaborate with fellow engineers to ensure smooth system operations.
- Utilize critical thinking and established procedures to resolve client needs.
- Escalate complex technical issues to senior engineers when necessary.
- Install configure and maintain hardware software and network systems.
- Document all support interactions for transparency and knowledge sharing.
- Stay up to date with industry trends and new technologies.
What You Bring:
- 1-3 years of technical support experience (preferably in an MSP environment).
- Experience troubleshooting M365 Windows operating systems and network issues.
- Familiarity with virtualization technologies (VMware Hyper-V) and cloud platforms (AWS Azure) is a plus.
- Strong problem-solving skills and a passion for helping others.
- Excellent communication and teamwork skills.
Perks & Benefits That Set Us Apart:
Generous Paid Time Off Policy
401k Employer Matching
Free Employee Assistance Program (EAP)
Dental & Vision Insurance
Employer Paid STD LTD & Life Insurance
$2000 Employee Referral Bonus
Certification Incentives to Advance Your Career
Coffee & Snacks to Keep You Fueled!
Join us and be part of a company where your growth happiness and success matter!
Employment Type
Full-Time
