UX Researcher
UX Researcher
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Job Description
Overview
Permanent
Up to 65000 Pension BUPA ShareSave 6.6 weeks holiday Hybrid Working (2 daysper week in the office)
Southampton Store Support Office
Role Purpose: As a B&Q UX Researcher you will use your curiosity empathy and strong analytical skills in the delivery of research solutions for several digital services products and features across all digital touchpoints of the customer experience. You will manage the end-to-end research process from scoping to synthesis - uncovering key insights that will shape design decisions and influence strategic direction. Youll collaborate closely with designers product owners and cross-functional teams to identify research needs communicate findings clearly and help to drive user-centred innovation.
Beyond project delivery you will play an active role in enhancing ways of working and contributing to the continuous improvement of research methods tools and governance. With a broad and evolving remit youll have the opportunity to support everything from early-stage propositions to detailed feature and component developmentdelivering meaningful seamless and high-quality experiences to our customers.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a UX Researcher and youll be a big part of this.
Whats the job
Key Accountabilities / Responsibilities:
- Conduct end-to-end research across digital and omni-channel experiences using a mix of qualitative and quantitative methods ensuring insights are contextualised within the broader user journey and aligned with product and business goals
- Proactively identifying when research would be valuable setting objectives and advising appropriate methodologies based on project goals timelines and priorities
- Translate observations into digestible valuable actionable insights to mitigate delivery risks
- Encourage collaboration and engagement across the research process to encourage deeper understanding of user needs
- Synthesize existing research internal knowledge and external data to inform next steps identify gaps and suggest new lines of enquiry
- Influence the evolution of ways of working across Group and Banner by championing user-centred practices and continuously improving how research is planned shared and applied
- Actively contribute to establishing a shared research knowledge base promoting knowledge reuse and insight consolidation across product areas
- Take accountability for the quality and coherence of the experiences your team delivers ensuring they are grounded in evidence and aligned with user needs
What we need:
Required Skills & Experience:
- Takes ownership and responsibility for delivering high-quality end-to-end research
- A self-starter who identifies opportunities raises potential risks and proposes practical solutions
- Comfortable managing ambiguity with a strategic and systems-orientated mindset
- Excellent attention to detail able to prioritise what matters most to users and the business
- Skilled in a range of qualitative and quantitative research methods with the ability to select the right approach for the context
- Able to synthesise and frame research findings within the broader product and customer journey context
- Naturally collaborative and curious eager to challenge assumptions and improve ways of working
- A strong storyteller and presenter able to tailor insights to different audiences and clearly articulate the so what
- Who gives and receives quality feedback in equal measures
- Work collaboratively with inter-disciplinary teams supporting through research in the development of crafted valuable customer experiences
- Comfortable in customer-facing interview scenarios from 1:1 user interviews to longitudinal studies operating with empathy and professionalism
- Strong planning and prioritisation organisation and documentation skills with experience managing multiple workstreams
- Adept at supporting cross-functional teams through the product lifecycle helping them connect with user needs and translate insights into action
- Able to work at pace: turning around quick feedback to unblock decisions and following up with deeper strategic insight
- Champions the value of research and best practice across teams encouraging experimentation and new approaches
- Participate in and contribute to design critiques and post project reviews
- Contribute to a culture of innovation by sharing new technologies and industry design trends within Team Chapter and beyond
- Inquisitive and eager to continuously improve and learn staying up to date with new technologies industry and design trends
Desirable Skills & Experience
- Experience reviewing / interpreting quantitative data (web and onsite behavioural analytics survey data etc) to complement qualitative insights and inform design decisions
- Comfortable working in an Agile multidisciplinary teams and iterating research in fast-paced delivery environments working across multiple squads
- Familiarity with both Lean UX Research processes for rapid testing as well as more robust in-depth methods for strategic insight generation
- Skilled in hypothesis driven design using research to validate assumptions and shape iterative product development
- Experience conducting research across omni-channel user experiences
- Knowledge of ResearchOps Principles including participant recruitment tooling ethics and research asset management
- Proficient using online research platforms (User Testing Fable Optimal Workshop etc) and comfortable with light video editing for storytelling purposes
- Familiar with prototyping (including their limitations) and documentation practices to communicate insights effectively
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
Employment Type
Unclear
