Customer Data Engineer (Toronto, ON)
Customer Data Engineer (Toronto, ON)
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Job Description
Founded in 2014 League is the leading healthcare consumer experience (CX) platform powered by artificial intelligence (AI) reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers providers and consumer health partners build on Leagues platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date powering the digital experiences for some of healthcares most trusted brands including Highmark Health Manulife Medibank and Shoppers Drug Mart.
The role
As a Customer Data Engineer you will deploy data models to our customers data environments and work with those customers to ensure they can quickly and easily work with our data and derive value from this role you will use your expertise in data infrastructure and data modelling to design build maintain and optimize our data warehouse to provide clean and robust data sets to both internal and external stakeholders. You will be working closely with backend developers to understand our data at its source as well as with data analysts and product managers to understand our products and features and downstream uses of our data models.
People who have worked within cross-functional and multi-disciplined teams (and enjoyed doing so) will thrive in this role. Furthermore you understand the business impact of your work on customer satisfaction and retention and enjoy measuring and presenting it in the context of customer value. You enjoy working with product management and other stakeholders to find the best solution to enhance the customer experience iterate over it and can balance technical complexity with delivering direct and measurable customer value.
Our platform and applications run on Google Cloud. You will be working on building infrastructure for real-time and batch pipelines to ingest and transform data from a variety of sources with a focus on customer interactions feedback and usage patterns. You will have an opportunity to experiment with new frameworks and paradigms and freedom to put cutting-edge tech in production to shape the future of customer engagement and satisfaction in digital health!
Meet the Team
Our data team also manages an internal Business Intelligence product that primarily leverages a SQL-based ETL to surface key performance indicators company-wide within Looker. You will be working closely with data engineers and data scientists on the team to build and maintain our data pipelines to ingest and transform data from a variety of sources to support these BI tools.
In this role you will:
- Support work on data integrations and data ingress infrastructure for Leagues customers including the configuration of our data models based on the customers feature set.
- Communicate directly with customers to coordinate product launches as well as ongoing support with issues and questions about our data models
- Collaborate with product and engineering teams to ensure that the impact on data sources and data models is considered during product development
- Support data analysts data scientists and product managers by understanding how they will be working with our data and adjust designs accordingly
- Develop best practices for data model design and documentation and promote the use of these practices by other members of the data team
- Build strong relationships with both internal stakeholders and with customers
- Identify opportunities for technical investments to help teams meet business objectives
Who you are:
- Ability to articulate tradeoffs of technical decisions in the context of customer impact and business value and influence stakeholders towards customer-centric solutions.
- You are a strong problem solver and can communicate the challenges and solutions effectively
- You are a strong communicator and comfortable collaborating with groups and at times training or educating teams to use data tools or to understand results
- You proactively document questions from stakeholders and create guides/documents that respond to patterns of questions that come up frequently
- You drive to learn and master new technologies and techniques.
- You like working in a fast-paced environment and are comfortable managing multiple tasks to tight deadlines with varying degrees of ambiguity
- You are eager to learn from others and help others grow with you.
What you bring:
- Python GoLang and SQL and experience working with a modern ETL framework and orchestration engine (DBT Airflow etc)
- Experience working as a data engineer analytics engineer data analyst or data scientist
- Undergraduate or Masters degree in business administration statistics computer science or similarly quantitative discipline or equivalent practical experience
Nice To Have Experience
- Data analysis and data manipulation in Python (Pandas PySpark etc)
- Healthcare industry experience especially working with FHIR or EMRs
- Worked with a SaaS company on customer facing data products
- Backend Software Engineering experience and understanding
What we offer
- Comprehensive Health Benefits:We prioritize your well-being with complete medical dental and vision coverage
- Bonus Program:Be rewarded for your contributions with our performance-based bonus program
- Employee Stock Option Program:Become an owner and share in our success through our stock option program
- Unlimited Paid Time Off:Take the time you need to recharge and maintain a healthy work-life balance
- Spending Accounts:Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
- Wellness Days:Prioritize your mental and physical health with dedicated wellness days throughout the year
- Growth Opportunities:We invest in your future with abundant opportunities for professional development and advancement
- Mentorship Program:Benefit from guidance and support from experienced leaders in your field
- Flexible Ways of Working:Enjoy the freedom to work in a way that suits your life and boosts your productivity
The Application Process:
We believe applying for a job should be straightforward and transparent. Heres what to expect:- Submit Your Application: Youll receive a confirmation email right away.
- Hiring Manager interview:Discuss your experience skills and motivations relevant to the specific job requirements
- Talent Interview:Learn more about our culture get alignment on your compensation expectation prior to committing to next steps
- Meet the Data Team: Dive into technical discussions and learn how you can make an impact at League.
- Final Steps: Meet our cross-functional team and the Executive leader and share experiences on collaboration and alignment with company values and strategic goals
- Offer and onboarding!
We value your time and effortour team is committed to providing updates throughout the process.
Security-related responsibilities
- Compliance with Information Security Policies
- Compliance with Leagues secure coding practice
- Responsibility and accountability for executing Leagues policies and procedures
- Notification of HR Legal Compliance & Security of any incidents breaches or policy violations
CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.
Compensation range for Canada applicants only
$120900 - $150000 CAD
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process please contact us at .
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with Leagues needs a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer which we hope you will accept!
- Prior to joining us we conduct reference and background checks. Additional checks could be required for US Candidates depending on the role you are exploring.
- Learn about our platform leadership team and partners
- Highmark Health Google Cloud League: new digital front door to seamless care
- Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
- League raises $95 million USD in Series C to build worlds leading healthcare CX platform
- Forbes x League: The Platformization Of Healthcare Is Here
- Fast Company x League: If we want better innovations in healthtech we need more competition
Recognize and Avoid Employment scams. Practice safe job searching.
Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here.We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.
Employment Type
Full Time
