Our client a multi-faceted visual communications media company is seeking a Project Coordinatorto join their Customer Service department. He orshe will be responsible for coordinating the execution and delivery of projects. The ideal candidate is self-motivated organized and possesses strong interpersonal and problem solving skills. He orshe must be energetic enthusiastic and able to work in a fast paced environment. Print industry experience is definitely an asset.
Job Description Primary Responsibilities
Provide exceptional customer service to clients by promptly understanding client requirements following up on projects in process and communicating the needs of clients to production
Process orders received from clients and our clientsAccount Executives in a timely fashion
Process change orders to reflect clients changing requirements
Report status of current and pending projects on a daily basis
Ensure that all stages of the Quality Control process have been checked off in all departments prior to shipping
Follow-up with customers to obtain purchase orders for invoicing
Maintain accurate client information in internal database system
Assess appropriate charges to extra billing items and obtain mandatory client approval prior to proceeding
Ensure all extra billings have been included once projects are ready for billing
Skills Experience and Requirements
Completion of post-secondary school (university or college) is required
Excellent oral and written communication skills
Possesses a strong ability to identify problems and solve them
Able to work well independently and as part of a team
Key Competencies
Pays strong attention to detail
Able to take initiative
Possesses strong organizational skills
Possesses the ability to multi-task and work in a fast-paced environment
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