Intake Officer
Intake Officer
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Job Description
Who are we
Australian Greek Welfare Society (t/a as PRONIA) has since 1972 built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIAs programs focus on direct service delivery including counselling information provision and crisis intervention community education as well on the delivery of specialist services in aged care disabilities family and childrens programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individuals capacity and build community capital.
What you will be doing
In this role youll work closely with older adults to coordinate personalised care plans that support their ability to live safely and independently at home. Youll conduct assessments link clients with appropriate services and regularly review their needs to ensure quality care. As a key advocate for your clients youll collaborate with families service providers and other professionals to promote wellbeing and dignity. Youll also maintain accurate documentation and ensure compliance with aged care funding and reporting requirements all while supporting clients from diverse cultural backgrounds with empathy and respect.
The role is crucial to the growth and the implementation on strategic growth.
Key Responsibilities
Receive and review new client referrals via My Aged Care confirming eligibility for Support at Home services
Engage clients and families with empathy and cultural sensitivity clearly explaining services rights and the intake process
Provide culturally appropriate information and referrals especially for Greek-speaking and other CALD clients
Ensure informed consent and promote client-directed decision-making throughout the intake and assessment process
Coordinate and book initial assessments or appointments ensuring responsiveness to client needs and timelines
Liaise effectively with My Aged Care internal care teams and external providers to ensure a seamless intake experience
Conduct preliminary intake assessments via phone remote or home visits to evaluate client needs and service suitability
Identify and document environmental physical or psychosocial risk factors affecting client safety or care provision
Develop risk mitigation strategies in collaboration with care coordinators and communicate required controls
Maintain accurate timely and confidential client records in line with privacy legislation and internal procedures
Support equitable access for clients with limited mobility low digital literacy or complex personal circumstances
Escalate urgent complex or high-risk referrals and contribute to case discussions and service planning as required
Role Requirements
Tertiary qualification in Community Services Social Work Aged Care or a related field.
Proficiency in My Aged Care systems and intake/referral pathways under the Support at Home program.
Bilingual fluency (e.g. Greek and English) preferred to support culturally diverse clientele.
Proficiency in the use of Microsoft Office Suite and packages such as Word Excel (Intermediate Level Mandatory and Advanced preferred) Access Internet and E-mail
Mandatory Requirements
Driving License
Access to own vehicle
Undergo Criminal History Record Check at the required intervals
Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g. Worker Screening Act 2020 (Vic)).
What we offer
Energetic and Supportive team environment.
Award pay rate according to the Social Community Home Care & Disability Industry Award 2010 Social and community services employee Level 4 ($44.58ph $47.97ph)
Salary packaging (benefit from free tax earnings up to an annual cap amount of $18550).
Access to EAP.
How to apply
If you are interested in applying for this role please submit your resume and a cover letter via our careers page:
further information regarding this role please contact Georgina Meyne from the People and Culture team at
Position Description:
date: 27th July 2025
PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
