Rooms Controller- Full Time (Caesars Atlantic City)

Caesars Entertainment

Posted on : 06-07-2025

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1 Vacancy

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Job Location

Atlantic City, NJ - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 06-07-2025

Job Description

Description

ESSENTIAL FUNCTIONS:Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm friendly verbal greeting. Anticipates needs and provides fast flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking pre-registration and final check-in of guests based upon time of arrival special requests and play based value. Authorized to view only the pre-approved room comping level; this position does not have authority to change information. Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs. Maintains accuracy within accommodation availability. Completes the non-zero balance report on a regular and on-going basis. Handles incoming calls regarding same day billing inquiries. Expected to streamline departmental operations through the continuous assessment of policies and procedures work processes and program effectiveness/value. Helps to maintain and enhance a safe secure and comfortable environment for our guests. Empowered to ensure that customers complaints/problems/issues are handled in a effective prompt and courteous manner. Demonstrates a positive demeanor to customers both internal and external at all times.EDUCATION/SKILLS/EXPERIENCE:Excellent customer service skills required. High school diploma. Outstanding public relations communication and interpersonal skills. Professional appearance. Two years front desk experience. Working knowledge of the Atlantic City area.DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

$18.00 Per Hour

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Caesars Entertainment

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Rooms Controller- Full Time (Caesars Atlantic City)

Caesars Entertainment

Job Description

Employment Type

Company Industry

Key Skills

About Company

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