Payment Specialist
Payment Specialist
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$ 60000 - 65000
1 Vacancy
Job Description
Location: NYC
Hybrid
Full-time
What youll do:
- Handle inquiries from customers relating to operational procedures
- Maintain a high level of customer service
- Find creative solutions to customer issues
- Maintain high level of knowledge of Payoneer products services and procedures
- Commitment to meet department requirements like Service Level Agreements performance metrics etc.
- Communicate effectively with other departments to maintain customer satisfaction and meet regulatory guidelines
Who you are:
- 3 years of customer service or related experience handling incoming inquiries
- Bachelors Degree
- Banking/Financial Services experience preferred
- Excellent verbal and written communication skills
- Problem analysis and problem solving abilities
- Ability to work in a goal-oriented environment with high efficiency
- Able to work both independently and collaboratively with others in a service-oriented environment
- Adaptable and willing to embrace change
- Strong analytical multi-tasking critical thinking skills
Not a must but a great advantage:
- Experience in Payments or Banking industry
What we offer:
- Discounted medical dental and vision insurance (Coverage starts on Day 1) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO paid holidays and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
In accordance with New York City Law below is the annual base salary range for this position. Actual annual base salary is based on but not limited to: experience education professional licenses location and business needs. The position is eligible for health insurance disability insurance life insurance 401k plan paid-time off and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The annual base salary range for this position is: $60000 - $65000.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
