Studio Administrator
Studio Administrator
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Job Description
The heart of Boston Ballet is the human experience. Through our living and breathing art we forge human connectionsbetween artist and attendee teacher and trainee friend and newcomer ones outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences identities races cultures and ideas are welcomed encouraged and heard.
The Part-Time Studio Administrator is an integral part of the Boston Ballet School (BBS) administration team and provides support on BBS customer service and day-to-day operational needs. They will primarily work onsite in our Boston and Newton locations. They will act as the main point of contact for faculty staff and customers on nights and weekends during Boston Ballet School classes. The Studio Administrator will maintain a positive comfortable environment in the studio and communicate regularly to the Manager of School Operations and School Program Specialist regarding all operations. This individual will develop and maintain positive relations with parents and students and assist the BBS team in enrolling and retaining prospective and existing customers.
AVAILABILITY
Boston Ballet School is seeking candidates who are available during weekday evenings and weekend morning/afternoons. Studio Administrators will primarily work onsite at our Boston Newton and Brookline locations.
- Boston: 19 Clarendon Street Boston MA 02116
- Newton: 153 Needham St Newton MA 02464
- Brookline: 1431 Beacon Street Brookline MA 02446
Customer Relations
- Act as first point of contact to all constituents entering Boston Ballet buildings while maintaining a friendly welcoming environment.
- Maintain positive relations and open communication with parents and students and all Boston Ballet School staff.
- Answer phone calls and emails and assist with all school-related questions.
- Prepare schedule and follow up on all placement/trial classes.
- Provide the best possible customer service to families by answering BBS phone lines.
Administrative Duties and Operations
- Maintain student attendance records including recording absences scheduling make-up classes and submitting monthly attendance reports.
- Assist administrative staff in registration process.
- Return phone calls and emails throughout shift and as requested.
- Maintain all correspondence as requested by the Manager of Operations and Associate Director.
- Collect and record Boston Ballet School tuition for all student and adult programs.
- Administer nightly adult classes and process related money.
- Assist in all Boston Ballet School related performances and auditions.
- Cover other co-workers schedules when necessary.
- Other job-related assignments as required.
- Provide support with BBS faculty by setting up computers or checking in before classes begin.
- Enter and assist in BBS virtual classes whenever needed to admit students from the waiting room start class help troubleshoot issues or otherwise support students and staff.
- Flexibility positive attitude and good work ethic.
- Excellent attention to detail and organizational skills.
- Excellent computer skills (Proficient in Microsoft Office experience with Tessitura a plus).
- Basic accounting skills.
- Strong written and verbal (phone and in person) communication skills.
- Comfortable interacting with customers through various channels.
- Ability to work independently and as part of a team.
- Thrives in fast paced environment and excels with multi-tasking.
- Enthusiasm about working with students of all ages and passionate about art education.
- Ability to physically lift 15/20 pounds.
- Some background and/or interest in dance/performing arts a plus.
- Ability to travel to both school locations is preferred.
- Bilingual candidates are strongly encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
