Mental Health Professional Team Lead

Bring Your Passion.

Are you a compassionate and dedicated mental health professional looking to make a meaningful impact National Counseling Group (NCG) an ncgCARE partner is seeking a Mental Health Professional Team Lead to join our team. At National Counseling Group our mission is to deliver compassionate evidence-based care across multiple service types. The Mental Health Professional Team Lead plays a vital role in our mission to deliver coordinated individualized care to our communities.

Build Your Purpose.

The Team Lead is responsible for supervising a team of QMHP-level professionals overseeing daily operations ensuring clinical and administrative compliance and exercising independent judgment in areas such as productivity management case assignments and service delivery coordination. This role serves as a key liaison with community partners and provides leadership in training performance oversight and quality assurance. The Team Lead is responsible for the management of personnel as it relates to performance and operational readiness in an assigned site/location. This is a non-clinical position that is charged with ensuring employee performance is in keeping with company standards and all applicable local state and federal laws and regulations. The Team Lead is held accountable for the completion of administrative tasks to ensure operational readiness and success.

Essential Functions:

• Supervises a designated group of QMHP-level staff providing performance oversight mentoring and support.
• Responsible for managing staff productivity utilization documentation compliance quality assurance and adherence to timecard and PTO policies.
• Participates in personnel-related decision-making including scheduling performance feedback and corrective actions as needed.
• Ensures that staff maintain compliance with clinical and operational policies and standards.
• Independently manages referral workflows and case assignments reviewing documentation and making case decisions as appropriate.
• Coordinates with community partners and stakeholders to ensure successful service delivery
• Leads weekly Quality Assurance (QA) reviews to ensure documentation and service delivery meet regulatory and internal standards.

The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

Education: Bachelors degree inPsychology Social Work or a related human services field is required.

Certification: Qualified Mental Health Professional registration required.

Experience:Minimum two (2) years of proven direct care and/or management experience in the health and human service field. Knowledge in Business Administration and/or Quality Assurance preferred.

Other Requirements:

• Must posses a valid drivers license with a driving record in good standing
• Must be highly organized and task oriented.
• Must have working knowledge of and be well-versed in Ethical and Legal practices in accordance with local guidelines informed consent trauma-informed service delivery cultural humility and appropriate Team Lead modalities.
• Must have the ability to make sound decisions and judgements in keeping with all applicable local state and federal regulations governing our services.
• Must be proficient in G-Suite Microsoft and other applications necessary to learn and perform daily job tasks and essential duties (e.g. email word processing spreadsheets etc.).
• Working experience with Electronic Medical Records (EHR) preferred

Grow With Us.

Come be part of an inclusive culture that values excellence innovation and discovery. As an organization we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us examine our current operations and create innovative solutions that will revolutionize and enhance the way we approach our work.

Beyond the engaging work youll also benefit from ncgCAREs competitive benefits package to support you and your loved ones provide work/life balance and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan you get complete care support on your time through Sydney app (Anthem) with exclusive access to 24/7 access to licensed doctors therapists and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position date of hire and years of service determine your eligibility)

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or other protected characteristic.

We believe its important to create an inclusive workplace for everyone so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at

ncgCARE participates in the E-Verify program. Therefore any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) of your authorization to work in the United States.

ncgCARE and all partner affiliates maintain a drug-free workplace.