L3- Network & Security O&M
L3- Network & Security O&M
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Job Description
Position - L3- Network & Security O&M
Work Location - Hyderabad
Scope
- Provide subject matter expertise for the 24x7 operational support for network component (Routers Switches WAN Accelerators Load Balancers etc.) installation management configuration and troubleshooting expertise inclusive of passive components.
- To provide expertise for configuration management and troubleshooting Security Infrastructure components like Firewalls/ IDS/ IPS/ etc.
- Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed.
Technical Skills
Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines.
In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS).
Hands on and Troubleshooting experience on ACI Network and Data center technologies.
Strong experience with L4-L7 Load balancing firewall etc.
Good understanding of inter and intra tenant traffic flows contracts
Advanced operational and troubleshooting skills of routing switching and application flows.
Broad experience in integration of service appliance to Cisco ACI deployments to includes load balancers and firewalls.
Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.
Configuration of routing & switching protocols like BGP OSPF STP RSTP etc. and troubleshooting of the same
Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius NTP Domain Name Service (DNS) Logging Servers etc.
Expert level knowledge of IP addressing schemes (IPv4 & IPv6)
Knowledge of log co-relation engines/ methodology would be an advantage
Should have worked in Remote Management environment using tools.
Responsibilities
The key responsibilities are highlighted below. The candidate is
oExpected to build deploy configure manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines
oPrimary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.
oExpected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met.
oRequired to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius NTP Domain Name Service (DNS) Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operations
oRequired to be versed with various eco-system software packages (mentioned above) for such activities as monitoring configuration and troubleshooting as well as remote management.
oExpected to coordinate for repairs replacements patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).
oExpected to assist in troubleshooting connectivity failures which impact services like Monitoring Backup etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.
oExpected to prepare RCA reports and suggest mitigation strategies.
Requirements
- Should have technical OEM certifications for Network & Security products or technologies (Routers Switches Load Balancers WAN Accelerators Firewalls IDS/IPS VPN Gateways etc.)
- Knowledge or experience of using Enterprise Service Management tools for automated testing Monitoring (for OS Network Applications etc.) Event correlation engines Service desk (ITIL compliance workflow and Self Service) etc.
- Exposure to technologies like Cisco ACI FTD firewalls load balancers
- Demonstrated problem solving skills strong conceptual and analytical skills along-with ability to work as an effective team member.
- Excellent verbal and written communications skills.
Soft skills Interpersonal relationship management Time Management
Who Can apply
B.E./ in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams.
Experience of 3 to 6 Years in the field of IT infrastructure projects & operations preferably in Data Centers Large IT Setup Mission Critical IT Infrastructure in Telecom/ Banking/ etc.
Employment Type
Full-Time
