Senior Case Manager
Senior Case Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Why Youll Love Working With Us
Some of the key benefits for the position and employment at Programmed include:
- Attractive pay: Package negotiable depending on experience.
- Top performing SIRA self-insurer: Stable self-insurance team environment that supports collaboration and growth.
- Exclusive employee perks: Access discounts and benefits with over 600 retailers including Coles Woolworths BWS Dan Murphys The Good Guys JB Hi-Fi BCF SuperCheap Auto and many more!
- Hybrid working model: Benefit from the flexibility of 2 days working from home.
- Prime location: Based at Botany office location w/ on-site parking great for local employment close to home.
- Investment in you: Were passionate about personal and professional growth offering access to certificates webinars mentorship and practical training to help you thrive in your career.
- Your well-being our priority: Strong safety culture generous paid parental leave and access to our Employee Assistance Program including tailored well-being initiatives designed to support your personal and family needs.
About The Opportunity
We are seeking a dedicated and experienced Senior Case Manager (Self Insurance) to play a pivotal leadership and mentoring role within our NSW Workers Compensation claims team. This permanent full-time position based in Botany (NSW) offers the opportunity to lead by example supporting the development of our case managers while managing a portfolio of complex and high-risk claims.
As a technical expert and team mentor you will provide specialist guidance on claims strategy quality assurance compliance and best practices in injury management. This role is central to delivering excellent outcomes for injured workers and the organisation driving continuous improvement across our broader portfolio of active claims.
Key Responsibilities
- Lead and mentor Case Managers by providing technical guidance coaching and support on complex claims and legislative requirements.
- Manage a portfolio of high-risk and sensitive claims ensuring quality decision-making and strong return-to-work outcomes.
- Drive compliance with SIRA legislation internal procedures and documentation standards across the team.
- Engage effectively with injured workers employers legal providers and medical practitioners to resolve complex cases and support recovery.
- Oversee quality assurance through regular file reviews team training and knowledge-sharing initiatives.
- Contribute to continuous improvement by identifying trends recommending process enhancements and supporting capability development.
About You
You are a technically skilled and passionate claims professional who thrives on coaching others and making a positive impact. You bring a deep understanding of NSW workers compensation legislation and are confident navigating complex high-risk claims with empathy accuracy and integrity. Your leadership style promotes learning accountability and excellence across the team. Additionally you will have:
- Proven experience in a senior case management or technical mentoring role within workers compensation.
- Previous Self Insurance experience highly desirable.
- In-depth knowledge of NSW workers compensation legislation and SIRA regulatory requirements.
- Demonstrated experience managing complex psychological and multi-trauma claims.
- Strong coaching facilitation and leadership skills.
- Excellent written and verbal communication skills particularly in handling sensitive or escalated issues.
- Experience working with a broad range of stakeholders including legal and medical professionals.
About Us
Programmed is a leading provider of operations and maintenance services across all industry sectors including education health infrastructure manufacturing transport and mining in Australia and New Zealand. We encourage career development support flexibility and care about your personal wellbeing and safety.
Work With Us
Submit your application today and join us on our mission to build outstanding people strong customers and great communities.
Our Commitment
Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOLKELLY strives for diversity inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures gender age sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOLKELLY we encourage you to visit our website.
Required Experience:
Manager
Employment Type
Full-Time
