Technical Support Engineer II - Eastwood, Up to 90K, Shifting
Technical Support Engineer II - Eastwood, Up to 90K, Shifting
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1 Vacancy
Job Description
We are hiring for Technical Support Engineer II for a client based in Eastwood
This is an onsite work that follows a shifting schedule
Salary is up to 90K monthly based on hiring result and experience
Requirements:
- A minimum of 4-5 years of knowledge/prior experience in the Linux
Operating System is required
- Prior Enterprise Customer experience (supporting global clients or customers not internal users)
- Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco Palo Alto Checkpoint Sophos etc.)
- Proven experience hands-on with the networking devices (basic) security devices and a good grasp of the Linux Operating system
- Global support experience working with internal and external
stakeholders is a requirement. - Basic knowledge of any Scripting Languages like Bash PowerShell and Python would be nice to have.
Job Description:
As a Technical Support Engineer II you will be responsible for:
- Monitor and triage incoming support cases via a shared queue.
- Prioritize and resolve quick-win issues to meet response and resolution SLAs.
- Identify and escalate Severity 1 cases following established protocols.
- Maintain and update backlog cases with clear structured documentation.
- Troubleshoot issues related to Linux systems basic networking virtualization and cloud environments.
- Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.
Employment Type
Full Time
