Sales and Customer Executive
Sales and Customer Executive
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Job Description
We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients handling policy servicing and contributing to a high-quality customer experience across all communication channels.
Key Responsibilities:
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Assist and support walk-in clients and intermediaries by:
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Updating and amending client records
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Responding to product-related queries and providing relevant information
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Promoting and explaining new products
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Preparing and issuing quotations and completing sales paperwork when applicable
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Process and administer a range of customer policy actions including:
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Surrenders maturities and death benefit payments
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Revised maturity value estimates top-ups fund switches premium payments and valuations for Unit Linked policies
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Respond to customer enquiries via phone and email ensuring timely and accurate support
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Handle and resolve client complaints in line with internal protocols escalating when necessary
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Update customer and policy records and issue related documentation
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Where authorized exercise discretion to offer redress in situations that may affect customer relationships
Requirements:
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Strong proficiency in Microsoft Office applications
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Excellent verbal and written communication skills
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Strong negotiation and analytical skills
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Ability to work both independently and collaboratively within a team
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Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)
Languages:
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Maltese: Excellent
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English: Excellent
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Spanish: Considered an asset
Benefits:
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Flexible working hours
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On-site gym
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Birthday leave
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Health and life insurance
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Canteen and transport allowance
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Extended maternity and paternity leave
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Special benefits for returning mothers
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Children sick leave
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Pension plan incentive (after 2 years)
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Active ageing incentive
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Study/exam leave
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Sports and cultural leave
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Sponsorship for further training
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On-site canteen facility
If youre a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.
We look forward to hearing from you!
Employment Type
Full Time
