Director Employee Experience and Engagement
Director Employee Experience and Engagement
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Director of Employee Experience and Engagement is responsible for shaping the team member (employee) experience in line with the models and values of the organization. This role partners with HR and business leaders to provide consistent high quality and scalable experiences across the team member lifecycle. The director also oversees team member listening strategies HR program change management efforts and internal communities to ensure an engaged and impactful workplace culture. This position reports to the Vice President of Human Resources.Job Description
To be effective an individual must be able to perform each job duty successfully.
Team Member Experience
Sets a vision strategy direction and plans for the team.
Ownership of the Team Member Experience (TMX) Blueprint which clearly defines the experiences that engage connect and inspire our team members to bring their authentic selves to work.
Partners with MACU teams to provide relevant data and strategic solutions that impact the overall experience.
Partners closely with HR Business Partners (HRBPs) for effective two-way communication and to translate business needs into engaging solutions for team members.
Partners with HR process owners to ensure change management plans are in place and executed for HR initiatives.
Models the MACU Way in coaching and guiding direct reports through goal setting frequent feedback performance check ins and 1:1s.
Demonstrates all required relationship building training communication and influencing skills with senior leaders.
Oversees the organizational onboarding strategy and collaborates with HRBPs and talent and development team to ensure effective execution.
Approaches decisions with a strategic big-picture mindsetaligning key processes with systems structure strategy and programs to support the credit unions overarching goals.
Maps the team member experience to (1) identify process gaps and propose/provide solutions with key process owners using change management principles and (2)identify moments that matter that differentiate the team member experience.
Drives forward-looking innovative solutions to simplify the team member experience.
Leverages research and data to improve the team member experience end-to-end.
Leads and/or oversees team member events to enrich the overall employee experience.
Co-leads the Belonging Council to evaluate the team member experience provide feedback share recommendations and act as advocates for belonging efforts.
Oversees Employee Resource Groups (Communities) that build and provide a sense of belonging assist in development and build quality relationships in an informal setting.
Oversees all lifecycle surveys and partners with appropriate resources to ensure surveys are collecting the appropriate feedback needed to drive improvements to the employee experience.
Drives research and analysis to ensure were building a ideal team member experience
Leverages external best practices to benchmark and improve the experience.
Oversees social media channels for employees to drive engagement pride in company and support recruiting efforts.
In partnership with the business drives execution of key strategies for the team member experience across the organization.
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
Five years of leadership experience managing employee experience or similar function.
Five years experience managing mid-to-large scale programs.
Education
Four-year college degree or equivalent experience.
Managerial Responsibility
Has supervisory/managerial responsibilities that are direct or through work leaders or assistants typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises coordinates and reviews the work of assigned staff. Recommends candidates for employment conducts performance evaluations and salary reviews for assigned staff and applies company policy.
Computer/Office Equipment Skills
Advanced skills in Microsoft Office (Outlook Word PowerPoint and Excel) and project management systems.
Language Skills
Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustration.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Other Skills and Abilities
Understands change management philosophies and systems.
Demonstrates effectiveness in working consulting and influencing executives and organizational leaders.
Models the MACU Way Leadership Way values and behaviors and coaching consistently when interacting with direct reports and team members.
Leverages soft skills to inspire creative work among varying personality types.
Demonstrates experience in research methods survey methodology and data analysis.
Maintains a high standard of excellence commitment dedication and flexibility.
Works both autonomously and collaboratively in a fast-paced environment.
Initiates tasks independently with strong organization and time management skills.
Adapts to change responds positively to altered circumstances.
Seeks opportunities to learn and continually update processes.
Solves problems proactively and suggests improvements to enhance efficiency.
Leads and collaborates effectively with ad-hoc teams using excellent interpersonal skills.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Ability to stand walk and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental/Noise
There are no unusual environmental factors (such as a typical office). Moderate noise (business office with computers and printers light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Director
Employment Type
Full-Time
