Customer Solutions Architect
Customer Solutions Architect
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location: Austin TX
About the Role:
As a Customer Solutions Architect at Cloudflare you will be an integral part of the post-sales team serving as the senior-most technical expert and advisor for our most strategic and technically complex customers. This role is designed for a seasoned technologist who not only possesses deep technical expertise but also thrives on onsite customer interaction solving real-world challenges and leading through thought and innovation. You will play a crucial part in helping customers maximise the value of Cloudflares solutions ensuring they are fully equipped to meet their security performance and reliability needs.
In this role you will go beyond traditional support by engaging as a trusted advisor understanding each customers unique infrastructure challenges and goals. Your guidance will help architect solutions that enhance customer operations optimise performance and minimise risks. Customers will rely on your expertise to tackle complex technical issues refine their architectural frameworks and drive business success through Cloudflares technology.
As a thought leader youll not only support existing customers but also contribute to Cloudflares reputation and industry presence. This involves representing Cloudflare at conferences industry events and speaking engagements where youll share your insights and experiences with a wider audience. Your role will extend to writing in-depth knowledge articles white papers and thought leadership pieces that contribute to the technical community and empower both customers and Cloudflares internal teams.
While embedded onsite with the customer youll also closely collaborate with Customer Success Support Sales Partners Product Management and Engineering to advocate for customer needs and ensure that our product/solutions roadmap aligns with real-world requirements. Through these cross-functional relationships youll bring valuable customer insights that influence product improvements and help refine best practices solidifying Cloudflares position as a leader in secure fast and reliable internet solutions.
This role is ideal for an individual contributor who excels at combining strategic thinking with hands-on expertise and implementation and enjoys working with customers onsite in their environment. Youll have the autonomy to shape solutions make impactful decisions and mentor teams across Cloudflare. As a key part of our mission your contributions will directly support Cloudflares vision to build a better internet by enabling customer success through technology and innovation.
Responsibilities:
- Customer Engagement & Technical Leadership
- Serve as a trusted advisor to key enterprise customers providing technical insights best practices and strategic recommendations that support their business goals and drive success with Cloudflares solutions.
- Lead architectural discussions design sessions and solution reviews to ensure the optimal application of Cloudflares offerings in customer environments.
- Diagnose complex technical issues and deliver effective strategic solutions in collaboration with the support and product teams.
- Thought Leadership & Knowledge Sharing
- Represent Cloudflare at industry conferences webinars and customer events sharing insights and best practices with a broad audience.
- Write in-depth knowledge articles white papers and best practice guides to support customers and internal teams contributing to Cloudflares repository of resources.
- Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them positioning Cloudflare as an innovative leader in the space.
- Cross-functional Collaboration
- Partner closely with Sales Customer Success Support Partners Product Management and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.
- Mentor and upskill internal teams and junior technical resources fostering a culture of continuous learning and technical excellence.
- Consultation & Application of Industry Best Practices
- Leverage industry knowledge to advise customers and implement best practices in areas like security network optimisation scalability performance tuning and more tailored to their unique needs.
- Stay current with industry trends and Cloudflares evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.
Desirable skills knowledge and experience may include a combination of:
- 8 years of experience in a technical customer-facing role such as Solutions Architect Technical Account Manager or similar ideally in cloud networking security or web infrastructure.
- Extensive knowledge of networking protocols cybersecurity web performance and cloud infrastructure.
- Experience working with Cloudflare products or similar web infrastructure and security solutions is highly desirable.
- Exceptional written and verbal communication skills with experience presenting complex topics to technical and non-technical audiences.
- Proven track record of speaking at conferences writing technical articles and establishing yourself as a thought leader in a technology field.
- Strong consultative skills with a history of effectively solving complex technical problems in customer environments.
- Ability to translate customer requirements into practical scalable solutions that align with Cloudflares technology stack.
- Prior customer onsite placement experience is a plus.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Employment Type
Full Time
