Cluster Senior Groups & Events Manager
Cluster Senior Groups & Events Manager
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Job Description
We are looking for an ambitious dedicated and service-orientedCluster Senior Events & Groups Managerto join the fantastic team in the Central London Cluster Marriott Hotels:
- London Marriott Hotel County Hall
- London Marriott Hotel Marble Arch
- London Marriott Hotel Kensington
- London Marriott Hotel Regents Park
- London Marriott Hotel Maida Vale
If you are a passionate events & groups professional looking to develop within an amazing brand and the worlds biggest travel company get in touch with us today! See where your journey can take you.
At Marriott International we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet
and you never know who might show up next.
That big world also extends to our global diverse family of associates. Like most families were a group of unique individuals who bring different strengths styles personalities and interests to the table. And this makes every single day a new discovery.
Job Summary
TheSeniorGroups & EventsManagercoordinate the daily/weekly hotel BEO packs and as well as leading BEO meetings being the key communication link between the E&G team and operational Senior Groups & Events Manager will provide help and support to their team through coaching/mentoring delivering training and leading by example in all areas of role execution driving balance score card results for all properties. They will assist the Cluster Director in energizing and driving the team with closing days EMEA promotions demand generation weeks and other sales initiatives.
Education and Experience
- High school diploma or GED; 2 years experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
Core Work Activities
Executing Event Operations
- Ownershipfor theconversion andmanagementof assigned enquiries
- Support the team conversion of all enquiries through funnel calls and daily communication
- Conducts compelling show rounds to win the business
- Effectively manages bedrooms blocksandmeetingspaceinventory forassignedgroups
- Expertise in event planning food presentation meeting room set ups audiovisual and banquet service standards. Cooperate with Banqueting and Kitchen team to develop new F&B concepts and drive customer satisfaction
- Correctuseofsystems processtoensurebrand standards are being upheld - bookingintegrityconsistency&accuracy
- Sellstoapre-determinedeventand groupstrategy
- Works with banqueting/kitchen teams to review and update strategy with a dynamic approach
- Proactivelyresolicitspreviouscustomersandeventbookersfor future opportunities
- Supports the Cluster Director of Groups & Events by completing weekly/monthly tasks to include but not limited to; catering forecast funnel call sales strategy meeting
SalesandRevenueManagement
- Deliversacompellingsalesexperiencetodriveconversionandrepeatbusiness
- Provides appropriatefeedback toovercomeobstaclestoselling includingpricing inventoryavailability andevent execution
- Effectivelyupsellsproductsandservicesthroughouttheeventprocess.
- Participatesincustomersiteinspectionsandassistswiththesalesprocesswhennecessary.
- Effectively manages customer budgets tomaximizerevenueandmeetcustomer needs.
- Accuratelyforecasts groupsleepingrooms andeventrevenue(cateringandaudio-visual)forhis/hergroups.
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service
- Setsapositiveexampleforguestrelations.
- .
- involvedinandeventorbookingunderstandexpectationsand parameters.
- Observes service behaviorsofassociatesand providesfeedbackto individuals;continuouslystrivestoimproveservice performance.
- Conductspre- andpost-event meetings as requiredtoreview/communicategroupneedsandfeedback.
- Activelysolicitsfeedbackfromthehoteldepartmentstoidentifyareasfor improvementto enhancetheEvent Planners experience.
- Emphasizes guest satisfactionduringall departmental meetings andfocuses oncontinuous improvement.
In addition to the benefits you would expect being part of a brand of our caliber you will also be offered:
- A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
- Part of Marriott International the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent- award winning experienced hospitality professionals
- Discounted room nights meals and spa access-because your well-being means so much
- Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
- Access to major high street discounts so you can treat your friends and family as required
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
