Application Support Agent (DIGIT)
Application Support Agent (DIGIT)
Posted on :
06-07-2025
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1 Vacancy
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Job Description
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. Were present across 38 countries with more than 16 600 employees and an annual revenue of more than 3.7 billion euros in 2024.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent (DIGIT)to join our team in Brussels.
Description of Tasks:
Knowledge and Skills:
Other requirements:
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent (DIGIT)to join our team in Brussels.
Description of Tasks:
- Individual Support: Provide individualized assistance:
- Remotely via phone and ServiceNow.
- On-site support (potentially in collaboration with pensioner associations) to help users configure authentication methods such as the EU Login application security keys and e-ID.
- Ticketing and Reporting: Record and follow up on incidents using the ServiceNow ticketing system.
- Technical Troubleshooting: Guide users through technical issues and escalate complex cases to relevant teams as needed.
- Hands-On Training Sessions: Conduct in-person hands-on sessions in both French and English with groups of up to 20 participants. Provide personalized follow-up support at request.
- Webinars: Organize and deliver webinars aimed to guide pensioners through the steps of setting up and using new authentication methods.
Knowledge and Skills:
- Languages: Excellent oral and written communication skills in both French and English.
- Patience and Empathy: Ability to show patience and understanding when supporting individuals particularly in high-assistance or digital illiteracy situations.
- Active Listening: Strong active listening skills to understand user concerns and tailor responses accordingly.
- Technical Proficiency:
- Familiarity with authentication technologies such as mobile apps security keys and e-IDs.
- Advantage: experience using ticketing systems (preferably ServiceNow).
- Training and Presentation Skills: Ability to deliver structured training sessions and webinars effectively.
- Adaptability: Comfortable working with an elderly audience with sensitivity to their needs and varying technical proficiency levels.
- Teamwork: Collaborative mindset and ability to work in an international and multicultural environment. Part of a supportive and collaborative environment ensuring the success of users during this crucial transition phase.
Other requirements:
- EU Citizenship.
- Resident or available to relocate to Belgium.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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