AI Software Engineer
AI Software Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 94000 - 150000
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva a leader in business communications is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform group. In this role you will develop intelligent multimodal AI agents (voice and chatbots) as part of Nextivas next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences.
Key Responsibilities
- Design & Develop AI Agents: Design implement and refine AI agents for Nextivas products that understand and respond to customers in multiple formats (e.g. spoken voice written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques.
- AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering task automation sentiment analysis and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale.
- Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features.
- Multimodal Interaction Systems: Build and integrate components for multimodal interactions including speech-to-text text-to-speech and dialog management systems.
- Performance Optimization: Optimize AI algorithms and agent frameworks for performance scalability and reliability. Use data-driven methods to tune model accuracy and response times.
- Quality Ethics & Compliance: Implement robust testing (unit integration end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices ensuring AI agent behavior is unbiased and compliant with privacy and security regulations.
- Documentation & Mentorship: Document AI agent designs algorithms and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed.
Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g. higher self-service resolution rates faster response times improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction directly contributing to our CX-first vision.
Qualifications
- Education: Bachelors degree in computer science Software Engineering or a related field (required). A Masters degree in AI Machine Learning or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered.
- Software Engineering Experience: 5 years of professional software development experience including at least 2 years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g. backend services APIs data pipelines) in a collaborative team environment.
- AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g. transformer-based models conversational AI frameworks) and a history of applying AI models to solve real-world problems.
- Technical Skills: Proficiency in programming languages commonly used for AI development such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP speech or computer vision (e.g. Hugging Face Transformers OpenAI APIs spaCy Kaldi AWS/GCP/Azure AI services) is expected.
- Multimodal Interaction Knowledge: Experience with speech and language technologies for example integrating speech-to-text (ASR) and text-to-speech (TTS) engines or building chatbots and voice bots for conversational interfaces.
- Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS Google Cloud or Azure). Experience with microservices architecture and containerization (Docker Kubernetes) for AI services.
- Collaboration & Communication: Excellent teamwork and communication skills.
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
The expected hiring range is $94000 - $150000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
- Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance - Life disability and supplemental indemnity plans
- Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness -Employee Assistance Program and comprehensive wellness initiatives
- Growth -Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-RQ1 #LI-REMOTE
Employment Type
Full Time
