Transformation Management Organization Manager

If good is just never good enough for you Ford Qualityshares your passion for striving for perfection. Were responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative proprietary initiatives as our Global Product Development System Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing Product Development Purchasing Marketing Sales and Service.

In this position...

You will be reporting directly to the Executive Director of Global Quality. Ford is seeking an experienced and dynamic leader to take on a pivotal role in transforming our warranty cost management and end-to-end processes. This is an excitingmanager-level opportunityto make a tangible impact on product quality customer satisfaction and the bottom line operating at the intersection of technical excellence strategic thinking and cross-functional collaboration.

What youll do...

The Transformation Management Organization Manager is a pivotalmanager-levelrole dedicated to revolutionizing Fords approach to warranty management. This individual will lead strategic initiatives to identify analyze and optimize every stage of the warranty lifecycle from issue detection to resolution including customer solutions that improve efficiency while optimizing the customer experience. This role will project manage the change of how our field issue resolution system functions across the company to accelerate our improvements. Significant collaboration across functions will be required to pull everything together.

Job Responsibilities

As our Transformation Warranty Cost and End to End Process Technical Program Manager you will be at the forefront of driving change. Your day-to-day responsibilities will include:

• Establish and managing the governance of the workstreams that will deliver the improvement of our end-to-end field issue resolution process
• Collaborating extensively with diverse teams includingEngineering Supply Chain Warranty Financial Executive Leadership Manufacturing Launch Field Service Dealerships and Customers to align on deliverables timelines action plans and KPIs to measure progress and ensure delivery of the overall project objectives.
• Defining tracking and reporting on key performance indicators (KPIs) related to warranty cost process efficiency and quality improvements providing regular insightful updates to executive leadership.
• Driving the adoption of new methodologies tools and systems to enhance data analytics predictive capabilities and proactive issue resolution within warranty management.
• Championing a culture of continuous improvement challenging existing paradigms and fostering innovative solutions to complex quality and cost challenges throughout the organization.
• Demonstrating exceptionalresilience and adaptability effectively navigating ambiguous situations managing competing priorities and responding strategically to unexpected obstacles or evolving business needs with a positive problem-solving mindset

Youll have...

To excel in this role youll need a robust blend of technical expertise leadership skills and strategic thinking:

• Bachelors degree and 8 years experience
• Exceptional Program Management Prowess:A proven track record of successfully leading large-scale complex technical programs from conception through execution and closure preferably within an automotive or other large-scale manufacturing environment.
• Outstanding Communication and Influence:Superior ability to articulate business concepts clearly and concisely to diverse audiences including executive leadership and to influence cross-functional teams without direct authority
• Strong Cross-Functional Collaboration:Proven ability to build strong relationships foster collaboration and drive alignment across various departments (e.g. Engineering Manufacturing IT Finance Service Purchasing Supply Chain and Dealership Networks).
• Change Leadership:A demonstrated ability to champion and drive significant organizational change overcoming resistance and ensuring successful adoption of new processes and initiatives across a large complex organization
• Expertise in Process Optimization:Strong understanding and hands-on application of process improvement methodologies (e.g. Value Stream Mapping Lean) to re-engineer end-to-end workflows and achieve measurable improvements.
• Strategic & Systems Thinking:The capability to conceptualize complex systems understand interdependencies across various functions and develop long-term strategic roadmaps for quality and cost transformation.

Even better you may have...

While not strictly required candidates with the following experience will be particularly well-suited for this role:

• Direct experience in automotive warranty processes quality engineering or service operations specifically within a large-scale OEM.
• Advanced certifications such as Project Management Professional (PMP) Lean Six Sigma Black Belt or equivalent.
• Experience leveraging advanced analytics machine learning or artificial intelligence to predict prevent and mitigate warranty issues.
• Program management experience working with diverse global teams.
• Prior experience in a consulting role focused on operational efficiency/waste reduction within a large enterprise.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental and prescription drug coverage
• Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here: position is a leadership level 5.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

#LI-Hybrid

#LI-AZ1