Maintenance Supervisor (Full-Time)

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators savvy storytellers adventure-seekers tech entrepreneurs free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and whole-heartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards award-winning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

mission:

The High-Rise Condo Maintenance Supervisor oversees the daily operations of the maintenance team to ensure the safety functionality and aesthetic appeal of the condos facilities. This role requires a proactive leader with expertise in maintaining high-rise properties managing a team and ensuring compliance with safety standards and building codes. The Maintenance Supervisor works closely with management to provide an exceptional owner/guest experience through effective maintenance operations.

SCOPE OF WORK TEAM

• Reports to General Manager
• Supports Engineering Department

RESPONSIBILITIES

Maintenance Operations:

• Supervise coordinate and perform maintenance tasks including plumbing electrical elevators and general repairs.
• Conduct regular inspections to identify and address maintenance needs ensuring the property remains in excellent condition.
• Develop update and enforce Standard Operating Procedures for building maintenance.

Team Management:

• Lead train and evaluate a team of maintenance technicians and custodial personnel.
• Assign tasks monitor performance and provide technical guidance as needed.
• Schedule and oversee maintenance and custodial shifts ensuring 24/7 coverage for emergency repairs.

Preventive Maintenance:

• Develop and implement a preventative maintenance program for all condo systems and equipment.
• Maintain accurate records of maintenance activities and equipment servicing.

Compliance Safety:

• Ensure compliance with local building codes safety regulations and condo policies.
• Maintain a safe working environment enforcing safety protocols and addressing hazards promptly.

Vendor Management:

• Coordinate with external contractors and vendors for specialized repairs and services.
• Obtain & review proposals negotiate contracts and ensure work meets condo standards.

Budget Management:

• Assist in preparing and managing the maintenance departments budget.
• Monitor expenses control costs and recommend cost-saving measures.

Guest Experience:

• Respond promptly to maintenance-related guest concerns and ensure swift resolution.
• Work collaboratively with other departments to minimize disruption to guests.

EXPERIENCE

• Prior Experience:
  • Minimum of 2 years of experience in property maintenance preferably in a residential or condominium setting.
  • Vocational training or certification in building maintenance or related field preferred.
• IT Expertise:
  • Computer proficiency with Excel and project management tools.

• Education:
  • High school diploma or equivalent.
• Subject Expertise:
  • Strong knowledge of building systems including HVAC plumbing electrical and mechanical systems.
  • Proficient in the use of hand and power tools.
  • Ability to read and interpret technical manuals blueprints and schematics.
  • Demonstrate ability in performing a wide range of maintenance skills including carpentry masonry plumbing and painting.
  • Knowledge of a single & 3-phase electrical wiring.
  • May require ability to drive a pick-up truck.
  • Ability to stand walk and climb stairs or ladders for extended periods.
  • Capability to lift up to 50 pounds and perform tasks in various weather conditions.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests management and coworkers and read write and understand the English language
  • Must be energetic and outgoing.
  • Must possess excellent interpersonal problem-solving and organizational skills.
  • Must be able to follow directions with attention to detail speed and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to multi-task in a fast-paced work environment.
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems.
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer.
  • Must have proficient working knowledge of Microsoft Office Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during business hours Monday - Friday 8am - 5pm (HST) while understanding that thebusiness functions 24/7 and flexibility is needed asweekendsor holiday work maybe required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation/Paid Sick Leave
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.