Customer Success Account Coordinator
Customer Success Account Coordinator
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1 Vacancy
Job Description
Roadtex Transportation has become a leader in the nationwide LTL industry specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules our nationwide network of 32 strategically placed temperature-controlled facilities our state-of-the-art tracking and our specialized equipment and warehousing capabilities. In 2022 Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtexs customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Overview: As an Account Coordinator you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support data entry document collection verifying timely pick-ups and deliveries resolving issues complying with department SOPs and managing account profiles.
Job Duties & Responsibilities
You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts
Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests
Manage the entry of pickup and delivery requests for client shipments
Assist to resolve Accounts Receivable and Accounts Payable issues
Work with Account Executives and Sr Account Executives to provide world class customer service to clients
Proactively communicate issues to the team
Manage relationships within accounts
Gain competency and adopt Roadtex and Echos technology to be as efficient as possible
Skills & Requirements
2-year community college or Bachelors degreehighly preferred
Minimum of 1 years experience in customer service or logistics
Proven track record in handling multiple task and problem solving when handling difficult customer issues
Intermediate skills with Microsoft Office Outlook Word and Excel
Ability to follow standard operating procedures with little to no oversight
Clear concise communication skills both written and verbal to effectively assist external and internal customers
Enjoy working in a fast pace team environment and able to collaborate with others
Work Environment:
This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings please visit the Echo careers page at Experience:
IC
Employment Type
Full-Time
Key Skills
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