Technical Process Specialist
Technical Process Specialist
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
Support Engineer
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients our motto remains the same: Everyone deserves a chance to grow!
Responsibilities:
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients our motto remains the same: Everyone deserves a chance to grow!
Responsibilities:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information analyze problems and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices peripherals and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice training and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation manipulate data and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g. database administration network support) vendors and third-party support provider
- Training and Advising Colleagues: Provide advice training and corrections to colleagues
- Prior experience in a customer-focused end-user support role is valuable. This could include roles likeHelp Desk TechnicianDesktop Support Specialist or similar positions
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution requests changes and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsofts product offerings including high-level capabilities and competitor products.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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