Healthy Homes Case Co-Ordinator
Healthy Homes Case Co-Ordinator
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1 Vacancy
Job Description
We have an exciting opportunity for 2 individuals to join our team as Case Co-Ordinators. This is a brand-new role which has been created within our new Healthy Homes team to change our approach to damp mould and condensation (DMC) and meet the new requirements of Awaabs Law which comes into force on 27th October 2025.
The Healthy Homes team will manage all DMC cases from start to finish ensuring we have a seamless service for our customers who are experiencing problems in their home ensuring we act quickly to resolve issues.
As a Healthy Homes Case Co-Ordinator you will serve as the primary contact for customers reporting damp and mould concerns. This will involve logging triaging and tracking all reported cases in accordance with internal protocols and regulatory obligations. You will also schedule property inspections and remedial works with contractors and in-house teams ensuring minimal disruption to tenants.
Ensuring that the end-to-end process flows and that the customer is kept up to date at all stages of the process you will also liaise with other teams across the business to ensure that decanted tenants are supported and updated. You will also assist with reporting on performance and carry out follow up calls to check that homes remain free from DMC after work has been carried out.
This is a key role in ensuring that our customers receive the best care and support when dealing with DMC issues in their homes.
To be successful in this role you will:
- Have empathy and respect for customers who have DMC in their homes
- Be proactive in the way you work spotting potential problems before they arise
- Be able to plan work (training will be provided on our system)
- Ensure communication with customers is on time and regular.
- Experience in housing property maintenance repairs co-ordination or a customer service-focused role.
- Have strong organisational and time-management skills with the ability to manage multiple active cases
- Have excellent note taking and communication skills
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.
Shortlisting date: 21 July2025
Interview date: 28 July 2025
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire providing good quality affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods sustainable rural communities and provide services that support our customers to build a life in their home. The work our teams do is varied and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic here to support colleagues at every step of the way with training and development opportunitieshelping youmakethe most of your you want to work with like-minded people and would like to make a difference to the lives of our customers Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices experiences perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
Were rooting for you
Interviewing isnt easy and believe us when we say were rooting for you; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So we thought wed help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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