Technical Support Specialist
Technical Support Specialist
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Job Description
Job description
Join Intralot as a Technical Support Specialist!
(based in Hamburg Germany)
Your Role:
As a Technical Support Specialist you will join our support operations team focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments ensuring high-quality service aligned with strict German SLAs and compliance requirements.
What youll do:
Act as the first local point of contact for customer technical issues performing on-site troubleshooting and escalating complex cases when needed
Maintain clear and professional communication with customers in German and English providing timely updates and resolution analysis
Coordinate with HQ teams to address advanced technical inquiries report unresolved issues and ensure high customer satisfaction
Manage technical documentation and translations (e.g. LOTOS O/S Platform change requests) maintaining accuracy in both German and English
Support small and complex projects including Change Requests ensuring timely reporting correspondence and task tracking.
Job requirements
What Sets You Apart:
3 years of experience in technical support or as a service engineer ideally in a tech/SaaS environments
Native-level German & fluent English (B2-C1)
Strong communication and customer service skills
Solid understanding of Microsoft OS and Backoffice systems
Familiarity with Linux SQL Microservices Kubernetes Kibana is a plus
Analytical problem-solving mindset
Willingness to work in rotating shifts
Team player attitude
Having gained experience in the lottery/sports betting industry would be a great asset.
About Us:
INTRALOT a publicly listed company is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOTs team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.
Why Join Us
A competitive compensation package combined with additional benefits.
Hybrid working model
Exceptional opportunities to learn and develop in a multinational environment.
Prospects for professional growth both locally and globally.
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
