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LMS Administrator II

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1 Vacancy
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Job Location drjobs

Calgary - Canada

Monthly Salary drjobs

$ 62000 - 72000

Vacancy

1 Vacancy

Job Description

SAITs Information Technology Services department handles all software and hardware needs as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support which includes help with computer hardware and software technical problems email audio-visual needs and more is available to everyone at SAIT whether the problem occurs at home or on-campus.

The Opportunity

The LMS Administrator II provides operational support for SAITs educational technologies including Brightspace Respondus LockDown Browser and various third-party integrations. Reporting to the Supervisor this role handles a wide range of technical issues; from routine troubleshooting to complex integration problems requiring detailed assessment and escalation.

You will conduct initial triage perform technical assessments and support clients using established standard operating procedures and knowledge base resources. A critical responsibility is managing and monitoring third-party integrations to ensure seamless communication and compatibility with the LMS platform.

This role requires close collaboration with institutional partners such as Information Technology Services (ITS) and external vendors to resolve integration and technical issues efficiently. You will also support broader ITS operations including system checks scheduled maintenance configuration updates and integration support to ensure the reliability of educational technologies throughout the academic cycle.

In addition you will provide proactive client coaching to minimize disruptions and enhance the user experience. Success in this role requires foundational LMS knowledge meticulous attention to detail strong analytical skills proactive communication exceptional customer service and a commitment to continuous professional growth.

The Role

    • LMS Application and Client Support
    • User & Access Management: Manage user accounts roles and permissions (bulk and individual enrollments access modifications termination reports).
    • Course Lifecycle Oversight: Create and schedule courses; manage master shells cross listing bulk uploads and semester start archival/reloads.
    • Platform Health & Troubleshooting: Perform daily LMS health checks testing and minor updates; resolve issues (Respondus LDB browser compatibility exam resets grade book).
    • Instructional Collaboration: Partner with instructional designers to optimize course structure and delivery.
    • Compliance & Governance: Follow established SOPs and LMS conventions and contributes to documentation updates to support adherence of data privacy (FOIP) and accessibility standards.
    • Service Management: Record all incidents/requests in ServiceNow and track through resolution.

    • Technical Coaching & Documentation
    • Provides advanced LMS support as a key resource assisting users with complex issues and troubleshooting.
    • Support the delivery of just in time coaching (1:1 group MSTeams) and ad hoc workshops on tool adoption.
    • Assist in developing user facing guides quick start videos and micro learning assets aligned with accessibility standards.
    • Coordinate semester start refresh sessions and ongoing coaching schedules.

    • Knowledge Base & SOP Development
    • Assist with the creation of internal knowledge base articles and SOPs as assigned.
    • Author ServiceNow catalog items and workflow notes.
    • Provides feedback on LMS functionality and refers enhancement opportunities to the Supervisor for review.

    • Data & Analytics
    • Generate comprehensive reports on participation completion engagement and tool adoption (Brightspace Data Hub CSV PowerBI).
    • Analyze trends to drive data informed decisions on engagement and operational efficiency.
    • Present insights to leadership and campus partners.

    • LMS Technology Research & Continuous Improvement
    • Monitor emerging LMS technology cybersecurity AI and legislative developments impacting LMS operations.
    • Liaise with vendor technical account manager; attend roadmap meetings and communicate upcoming changes/risks.
    • Provide feedback and identify enhancement areas for supervisor to review (HRIS SIS third party LTIs); provide intermediate analyses and recommendations.
    • Support ongoing improvement efforts and track realized benefits.
    • Collaborate with instructional designers to optimize course structure and delivery.
    • Maintain compliance with relevant data privacy and accessibility standards.

Qualifications & Experience

    • Two-year post-secondary diploma in Information Technology Educational Technology Computer Science or a closely related field
    • 23 years of directly related experience. An equivalent combination of education and experience will be considered.
    • 35 years of progressively responsible experience in LMS administration or educational technology support would be considered an asset.
    • Front-line technical support experience in an IT service desk help desk or educational technology environment.
    • Practical exposure to at least one LMS (D2L/Brightspace preferred) gained through administration course building or high-volume end-user support.
    • Hands-on use of a ticketing/ITSM tool (e.g. ServiceNow Jira Service Management Freshservice) to track and resolve incidents.
    • Experience creating concise user-facing documentation or knowledge base articles.
    • Demonstrated customer-service skills working with diverse client groups (faculty staff and students).
    • Evidence of following standard operating procedures (SOPs) and escalating issues appropriately.

    • The following will be considered as assets:
    • Bachelors degree in a relevant discipline (e.g. Information Systems Instructional Technology)
    • Two or more years providing application support for SaaS or campus learning technologies including day-to-day administration troubleshooting and routine maintenance.
    • Direct experience configuring and maintaining D2L/Brightspace course shells performing bulk content or user imports/exports and supporting LTI or API-based integrations (e.g. Respondus textbook publisher tools plagiarism detection services).
    • Hands-on experience configuring LTI/API integrations (e.g. Respondus Turnitin Kaltura publisher tools).
    • Demonstrated skill in developing dashboards or analytical reports using Brightspace Data Hub SQL or PowerBI.
    • Authored knowledge base content and delivered faculty/staff training sessions.
    • Working knowledge of Respondus solutions (LockDown Browser and Respondus 4.0) including exam deployment proctoring workflows and ban/whitelist administration.
    • Proven ability to collaborate with vendors and internal IT teams to isolate and resolve integration or performance issues.
    • Experience analyzing platform analytics or log data to create ad-hoc reports that inform instructional or operational decisions.
    • Experience designing and delivering short training sessions or workshops to technical and non-technical audiences.
    • Familiarity with ITIL practices (incident request problem) and change management in an enterprise environment.

Skills and Competencies

    • Demonstrated proficiency with LMS platforms particularly D2L/Brightspace and integrated technologies such as Respondus LockDown Browser.
    • Strong analytical skills and ability to troubleshoot technical issues methodically.
    • Solid understanding of internet browser compatibility including Chrome Firefox Safari and Edge.
    • Proficiency in Microsoft 365 suite and browser-based testing across Windows macOS and mobile platforms.
    • Effective training skills with experience developing and delivering end-user documentation and instructional resources.
    • Excellent organizational skills and attention to detail with the ability to manage multiple tasks simultaneously.
    • Strong interpersonal communication skills capable of explaining technical concepts to non-technical users.
    • Ability to manage workload prioritize tasks effectively and meet tight deadlines under pressure.
    • Proficiency in generating analyzing and interpreting technical reports from LMS systems.
    • Understanding of cybersecurity principles FOIP regulations and confidentiality requirements.
Job classification: A5107 - Ed. Lab. Technologist II
Salary range: $62000 - $72000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
Hours Per Week: 37.5
Posting closing date: July 10th 2025

About SAIT
SAIT is a global leader in applied education. Named one of Albertas Top Employers we offer the chance to work with a purpose preparing the next generation of industry leaders entrepreneurs advocates and explorers.
Building on our 100 year history were looking for innovative bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAITs vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome respected and empowered to succeed. SAIT values fairness shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.


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Employment Type

Full-Time

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