Student Part Time Position- Member Service Representative
Student Part Time Position- Member Service Representative
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Job Description
Discover
The Opportunity
The CAA Atlantic Roadside Assistance Contact Center is a small and welcoming team. We interact directly with members when they need us the most - when they are having trouble with their vehicle! Flat tires boots battery installations lockouts extrications and tows - these are some of the service calls you can expect to receive in this position. The Contact Center is open 7 days a week 365 days a year with operating hours from 6:00AM to 11:00PM ADT. This position guarantees between 15 - 30 working hours weekly. Preference will be given to candidates whose availability is primarily evenings and weekends. Our team is looking for someone currently enrolled in a Post Secondary program in New Brunswick and located within the great Saint John area. Were seeking someone whose attentive to detail empathetic passionate about helping others savy working across multiple computer applications and above all a team-player.
What youll do
Responsibilities
Answer inbound requests and call back requests for Roadside Assistance.
Dispatch calls to the service provider
Work as part of a shift rotation
Answer general Membership inquiries.
Clerical paperwork
Other duties as required
What youll need
Qualifications
- Currently enrolled in a Post Secondary program within New Brunswick and located within the greater Saint John area.
- Strong communication and interpersonal skills
- Active listener and problem-solver skills with high attention to detail
- Prior relevant customer service experience is considered an asset
- Working knowledge of computer applications
- Ability to work well under pressure
- Comfortable with repetitive routines
- Competency using Google Maps
- High school diploma or equivalent
- Bilingual not required but considered a strong asset
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A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Are you interested
Work With Us
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- The safety and wellness of our employees is our number one priority.
- Paid on the job training where CAA provides you with the tools to do the job
- Generous vacation pay based on related professional experience
- Exceptional benefits packageincluding:
- Annual- mental health support
- Vaccine coverage e.g. Twinrix Shingrix
- Orthodontics for adults and children
- Employee Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat.
- Complimentary Premier CAA Membership
- Fitness program support
- An innovative and dynamic work environmentbased on a progressive culture of continuous feedback and positive employee recognition.
- Ongoing learning and development opportunities including our employee learning management system.
- Challenging work with a great organizationcommitted to our people.
- Strong commitment to the community including paid volunteer time.
- Access to complimentary credit counselling services
- Scholarship opportunities for children and grandchildren
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic: As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation: Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
