Client Development Coordinator
Client Development Coordinator
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Job Description
Overview
Element is currently looking to hire a Client Development Coordinator for our growing team in Acton MA. The function of the Client Development Coordinator is to: Support existing customer needs and in this role specifically providing quotations to aid in implementing changes to their current registration with a focus on client follow up and set up.
Responsibilities
- Supports and coordinates the customer service group with quotations extensions to scope and budgetary quotes to existing customers by responding to requests for current customers via phone e-mail and virtual meetings (as required).
- Works directly with all tasks as needed including but not limited to helping obtain any missing/needed quote information addressing client questions and following up to obtain signed contracts.
- Interfaces with Top Management personnel and/or the Technical Officers in order to obtain guidance for any quoting needs client support or questions in an effort to ensure that quotes are prepared as accurately and timely as possible
- Manages the disposition and effective handling of details and special requests/considerations from clients quotations from start to finish as well as any quote support guidance provided by Top Management personnel the Technical Officers the Regional Sales team and/or Client Support Representatives.
- Acts as a liaison between potential and existing customers and company.
- Assists in the development and implementation of the Companys business plan by adhering to annual set pricing and set key performance indicators.
- Performs other duties as assigned including but not limited to:
- Ensures databases drives and TEAMS tasks are updated timely and accurately
- Reports delayed responses by any party internal or external immediately
- Proactively provides updates on the status of any quote rejections
- Drives the coordination of any needed client calls/meetings with support of Top Management personnel and/or the Technical Officers.
- Collaborates directly with counterpart and direct manager when coverages are needed due to absences
- Reviews the list of priority quote needs to ensure timely completion.
- Actively participates as required in daily Operations Meetings
- Adheres to established turnaround times for all tasks and proactively reports issues/roadblocks in advance
- Support new business quotes/client set up as needed
Skills / Qualifications
- At least 2 years business or professional office experience
- Coordinator processor and/or project manager experience preferred Experience with successfully organizing managing and multi-tasking through large volumes of work in various stages of completion
- Familiarity with Salesforce a plus
- Ability to navigate databases and Microsoft Office Suite products
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Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Required Experience:
IC
Employment Type
Unclear
