ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Receive and assess food orders from servers and kitchen staff. Relay any modifications or special instructions to the kitchen staff.
- Verify the correctness and completeness of orders making certain that special requests and dietary restrictions are duly noted.
- Oversee the plating and presentation of dishes ensuring they align with established quality and presentation standards. Confirm that all necessary garnishes condiments or additional items are included with each order.
- Monitor the readiness of entire orders for parties and coordinate with servers to ensure prompt delivery to customers.
- Conduct regular quality checks on food items to ensure they meet the restaurants standards and specifications.
- Acts as liaison between the front of house and the back of house. Maintain continuous communication with the kitchen team to monitor the progress of food preparation. Promote effective communication and collaboration among kitchen staff servers and management promptly communicating delays changes or challenges to all relevant parties. Transmit customer feedback concerns or special requests to the appropriate personnel.
- Maintains a calm demeanor during periods of high volume.
- Maintain a well-organized and clean expediting station ensuring it is stocked with necessary supplies.
- Uphold food safety and sanitation standards.
- Clear tables of used dishes utensils and trash. Efficiently and promptly reset tables by wiping them down and arranging seating.
- Collaborate with the waitstaff to promptly refill water glasses replace used utensils clear plates between courses provide condiments and provide any additional assistance as required.
- Responsively and courteously attend to guest requests to ensure their needs are met to enhance their overall dining experience.
- Maintain a well-stocked supply of utensils napkins condiments and other essential items.
- Monitor and upkeep the cleanliness of restrooms conducting regular checks cleaning as necessary and consistently restocking supplies.
- Assist with general cleaning tasks such as sweeping mopping vacuuming and dusting.
- Adhere to all safety and sanitation regulations to maintain a secure working environment for both staff and guests.
- Performs other duties including special projects as needed or requested.
QUALIFICATION REQUIREMENTS: Demonstrated experience performing within specific deadlines or under pressure. Demonstrated excellent customer service. Previous experience in a similar role within the hospitality industry is preferred. Strong attention to detail and the ability to work efficiently in a fast-paced environment. Proficiency in organization and effective task prioritization. Flexibility to work varying shifts including evenings weekends and holidays as dictated by business needs.
EDUCATION AND/OR EXPERIENCE: Graduation from high school or equivalent is preferred. One (1) or more years of recent and related hospitality or restaurant experience is preferred.
CERTIFICATES LICENSES REGISTRATIONS: Successful completion of Bloodborne Pathogens and hazardous material training is preferred.
OTHER SKILLS/ABILITIES: Strong attention to detail and maintaining accuracy in a fast-paced environment. Effective communication and interpersonal skills. Knowledge of safety and sanitation practices in a restaurant setting. Capability to work collaboratively as part of a team and communicate effectively with colleagues and guests. Exceptional customer service skills with a friendly and approachable demeanor.
PHYSICAL DEMANDS: Essential duties involve performing physical exertion including frequent brisk walking climbing stairs bending stretching reaching pushing kneeling squatting crouching stooping and standing for an entire work shift with standard breaks. Essential duties may involve working in a small area with floors that may become slippery in the process of preparing food and drinks. Essential duties require lifting trays plates pots pans and other cooking utensils. Essential duties include lifting up to 30 pounds to stack store or move kitchen restaurant or general office supplies and equipment. Essential duties involve a flexible workweek including weekends and holidays with additional hours routinely required.
COMPENSATION AND BENEFITS:
$17.00 based on experience plus tips
Full House Resorts provides a robust benefits package for all employees and eligible family members including:
- Health & Wellness: Medical (full-time only) HSA FSA Dental and Vision coverage.
For the employees Full House Resorts provides:
- Financial Security: Life insurance disability coverage and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.