IT Senior Operations Engineer

Compensation Range (Colorado only):

$84930.00 - $93870.00

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

About Hensel Phelps:

Founded in 1937 Hensel Phelps specializes in building development construction and facility services in markets ranging from aviation to government commercial transportation critical facilities healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BDC Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership Integrity Builder Diversity and Community Hensel Phelps brings our clients visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

The Senior IT Operations Engineers role is to supervise the design build and implementation of network systems across the operational region. This includes planning developing installing configuring maintaining supporting and optimizing all local and wide area network connections project servers associated software and communication links. Senior IT Operations Engineers / technology field service engineers are also responsible for providing desktop support to end users in ourregional office and atregional project locations. This person will also maintain proper end user configuration IT hardware inventory licensing and PC/end user onboarding and offboarding of all IT equipment including PC setup troubleshooting and security controls.

Position Qualifications:

Formal Education & Certification

• College diploma or university degree in the field of computer science with 4 years of work experience or 8 years equivalent work experience.
• Certifications in ITIL preferred.

Knowledge & Experience

• Ability to lead a team of IT Engineers and projects.
• Extensive hands-on technical knowledge of network systems protocols and standards.
• Strong knowledge and experience with Microsoft Azure Active Directory Services Windows Server OS Office 365 VMware and virtualization technologies.
• Hands on experience and current knowledge of network management and analysis tools such as Cisco technologies like Secure Endpoint Umbrella NAM AnyConnect.
• Extensive client/server and operating system experience including imaging tools such as Microsoft Deployment Tool (MDT) server management.
• Experience working in a switched and routed environment.
• Hardware software and network connection troubleshooting experience.
• Working technical knowledge of current network hardware.
• Skilled at installing/configuring firewalls switches routers wireless bridges etc.
• Knowledge of security software firewalls intrusion detection systems and other network security measures.
• Knowledge of current CMMC standardization and policies a plus.
• Knowledge of applicable data privacy practices and laws.
• Construction industry software knowledge in products such as Autodesk-BIM Modeling scheduling tools Asta & Oracle P6 Bluebeam PDF Onscreen Takeoff a plus.
• Good working knowledge of Microsoft software including SharePoint Azure Exchange Intune and Teams.
• Telephony knowledge of Poly Crestron and AMX room AV systems a plus.

Personal Attributes

• Strong interpersonal written and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience leading a team-oriented collaborative environment.

Essential Duties:

Strategy & Planning

• Collaborate with executive management and department leaders to assess near- and long-term IT capacity needs.
• Create and maintain documentation as it relates to IT configuration processes and service records.
• Develop implement and maintain policies procedures and associated training plans for IT administration usage and disaster recovery.
• Lead in the development and implementation of policies for network asset management including maintenance of network component inventory related documentation and technical specifications information.
• Lead in the development and implementation of policies for end user devices such as: desktop laptop and mobile.

Procurement & Deployment

• Conduct research on IT products services protocols and standards to remain abreast of developments in the technology industry.
• Oversee new and existing equipment hardware and software upgrades
• Interact and negotiate with vendors outsourcers and contractors for IT products and services.
• Plan and implement any improvement modification or replacement of IT infrastructure components.
• Plan and manage budgeting for IT hardware and software procurement.
• Lead in the development and implementation of policies procedures and associated training for IT resource administration appropriate use and disaster recovery.
• Establish connectivity and uptime service level agreements.

Operational Management

• Supervise daily IT operations to ensure smooth and reliable function for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed.
• Oversee installation configuration maintenance and troubleshooting of end user workstation hardware software and peripheral devices.
• Ensure network connectivity of all servers workstations telephony equipment fax machines and other network appliances.
• Manage servers including database e-mail print and backup servers and their associated operating systems and software.
• Practice network asset management including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Perform server and security audits and system backups and recovery.
• Manage and/or provide guidance to junior members of the team.

Physical Work Classification & Demands:

• Light Work. Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• The individual in this position will periodically walk kneel sit crouch reach stoop read/see speak push pull lift stand and finger/type. The frequency of each action varies by workflow and office activity.
• Walking - The person in this position needs to occasionally move about inside the office to access file cabinets office machinery boxes cabinets etc.
• Constantly operates a computer and other office machinery such as a calculator copy machine phone computer and computer printer.
• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.
• Constantly computes analyzes and conceptualizes mathematical calculations and formulas.
• Constantly reads written communications and views email submissions.
• The person in this position regularly sits in a stationary position in front of a computer screen.
• Visual acuity and ability to operate a vehicle as certified and appropriate.
• Rarely exposed to high and low temperatures .
• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance life insurance accidental death & dismemberment long-term disability 401(K) retirement plan health savings account (HSA) (HSA not available in Hawaii) and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps on position location a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race color religion sex age national origin sexual orientation gender identity and expression domestic partner status pregnancy disability citizenship genetic information protected veteran status or any other characteristic protected by federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Required Experience:

Senior IC