Manager, Technical Writer
Manager, Technical Writer
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Job Description
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Job Summary
The Technical Writing Manager is responsible for leading and partnering with technical leads & writers to compose clear and coherent technical information operational manuals and product and capability documentation. The demand for technical writing output is driven by the enterprise but primarily focused on products and capabilities of Bread Financial. It is important to possess and gain solid understanding of our companys products capabilities and applications.The manager must ensure that all documents produced within the team meet the expectations of the business and technology subject matter experts that requirement the documentation. Documents produced are focused on specialized topics and must appropriately addressed the audience needs whether internal and external in nature.
Essential Job Functions
Lead and partner with the technical leads & writers to compose clear and coherent technical information operational manuals and product and capability documentation
Coach and collaborate with the technical writing team and key partners across the enterprise to promote awareness and adherence to established technical writing practices
Possess expert ability to draft edit proofread and design marketing materials related to define scope of work effort
Apply business acumen and technical aptitude to learn quickly about the outline scope of work and apply knowledge to creating meaningful content and documentation within the team
Working independently while also leading the team in identifying escalating and resolving risks and issues
Provide ongoing timely feedback to all members of the team in relationship to the quality and quantity of work produced as well as their communication and collaboration skills
Engage with leadership to prioritize the book of work and effectively manage capacity of the team
Proactively look for opportunities for continuous improvement
Minimum Qualifications
Bachelors Degree in either Information Technology Communications Journalism
10 years of experience working in the technical writing field
1-3 years leadership experience
Proven working experience in technical writing of product and/or software documentation. Experience in a product based organization
Direct requirement gathering skills and experience. Expert knowledge of the Documentation Development Life Cycle (DDLC)
Fluent with MSTP style guide
Preferred Qualifications
Background in the credit card industry
Skills
Technical Requirements Gathering
Technical Writing
Credit Card Industry (Inactive)
Snagit
DDLC (Inactive)
Microsoft Office
People Leadership
Technical Specification Writing
Reports To: Senior Director and above
Direct Reports: 2 - 5
Work Environment
Normal office environment hybrid.
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
MarketingJob Type:
RegularRequired Experience:
Manager
Employment Type
Full-Time
