drjobs Operations Dispatcher

Operations Dispatcher

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1 Vacancy
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Job Location drjobs

Richmond Hill - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

  • Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
  • Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
  • Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
  • Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Manager Bus Operations is responsible for enforcement and operations dispatching functions including providing passenger information by-law federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras emergency call equipment fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property accidents Mobility Plus incidents etc.; monitoring the YRT/VIVA Rapidways in relation to safety security vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement facilities contractors and Transit Management Systems for any major software or facility issues.


WHAT YOULL BE DOING

  • Provides support to enforcement staff in the field via radio and phone by supplying and verifying passenger information such as names addresses behaviour flags past infractions etc.
  • Dispatches Enforcement staff to attend various calls for services including passenger behavior property damage issues of safety and security etc.
  • Assists enforcement staff with details regarding local Municipal by-laws applicable to transit the Criminal Code of Canada and other related federal and provincial statutes.
  • Monitors voice and text messages from conventional transit operational service contractors.
  • Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions.
  • Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues.
  • Logs and records all calls inquiries and dispatching activities into the central information system.
  • Assigns tracks and controls all operational fleet vehicles to appropriate staff.
  • Provides front line staff with accurate communications via public safety radio system.
  • Assists Enforcement staff with investigating details to involving customer inquiries issues and concerns in accordance to operating procedures.
  • Provides after hours coverage for the customer service call centre including customers who require mobility assistance.
  • Performs other duties as assigned to meet Branch and Departmental objectives.

WHAT WERE LOOKING FOR

  • Successful completion of College diploma in Police Foundations 911 and Emergency Services Communications or equivalent combination of education and experience.
  • Minimum two (2) years dispatch and related customer service experience.
  • Working knowledge of Federal and Provincial legislation and municipal by-laws related to transit enforcement.
  • Satisfactory Police Criminal Background Check.
  • Demonstrated excellent communication and interpersonal skills; and must be customer service oriented.
  • Knowledge and demonstrated ability in corporate core competencies including communication innovation teamwork and collaboration and personal ownership.
  • Computer literacy utilizing transit management systems technology and MS Office applications.
  • Ability to maintain confidentiality and to exercise good judgement and discretion in dealing with personal information.
  • Ability to work shifts including nights weekends and holidays as required.


Employment Type

Full Time

Company Industry

About Company

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