Manager of Payment Operations, Credit Union
Manager of Payment Operations, Credit Union
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$ 70500 - 110900
1 Vacancy
Job Description
Job Description
Position Summary:
The Payments Manager will help lead the strategic direction operational quality and innovation of the credit unions payments ecosystem including card services ACH wires digital payments real-time payments (RTP) and emerging fintech integrations. This individual will play a critical role in driving member satisfaction improving efficiencies and ensuring regulatory compliance while advancing the credit unions payments strategy in alignment with its growth objectives.
Key Responsibilities:
Develop and execute the organizations payments strategy aligning with overall business goals and member needs.
Monitor industry trends emerging technologies and regulatory changes to keep the credit union on the cutting edge of payment solutions.
Champion innovation by identifying and evaluating new payment platforms partners and products.
Operations & Oversight
Oversee all payments-related operations including debit/credit/prepaid card programs ACH wire transfers bill pay mobile/digital payments P2P and merchant services.
Ensure seamless secure and efficient end-to-end payment processing and servicing.
Establish and track KPIs for performance member experience and operational efficiency.
Risk & Compliance
Maintain strong controls and procedures to comply with all applicable laws and regulations including NACHA Reg E Reg Z PCI DSS and FFIEC guidelines.
Champion the credit unions enterprise risk management strategy of Slow Down Stop Escalate
Team Leadership
Lead and develop the payments team with clear roles and responsibilities.
Foster a culture of accountability innovation and continuous improvement.
Vendor & Partner Management
Manage relationships with payment processors core providers card networks fintech partners and other third-party vendors.
Negotiate contracts and ensure vendors deliver on SLAs security requirements and member experience standards.
Cross-Functional Collaboration
Work closely with Digital Banking IT Marketing Member Services and Finance to deliver cohesive and member-centric payment experiences.
Support new product launches and core system initiatives from a payments perspective.
Requirements
Bachelors degree in business Finance Information Systems or related field; MBA or other advanced degree preferred.
8 years of experience in financial services with a focus on payments; at least 5 years in a leadership role.
Deep understanding of the U.S. payments landscape including card networks ACH RTP Zelle FedNow and digital wallets.
Proven track record in vendor management strategic planning and regulatory compliance.
Strong analytical negotiation and project management skills.
Exceptional leadership interpersonal and communication abilities.
Preferred Experience:
Experience in a credit union or mid-sized financial institution or fintech.
Familiarity with Jack Henry Symitar Velera/PSCU Fiserv Debit EPN/The Clearing House Alloya
Successful delivery of payment modernization or digital transformation initiatives.
Experience working with or integrating fintech solutions.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:
We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.
Learn more about your rights including under California Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
The salary range for this role is
$70500.00 - $110900.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive if applicable.
We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
Not ApplicableShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
N/ARequired Skills:
Accounting Reconciliation Account Management Administrative Support Work (Inactive) Business Business Support Services Communication Credit Card Services Customer Service Facility Management Financial Analysis Financial Services Operations Loan Processing Loan Underwriting Management Process Mutual Fund Operations Preparation of Financial Reports Team LeadershipPreferred Skills:
Job Posting End Date:
07/10/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Manager
Employment Type
Full-Time
