Senior Associate Field Service Specialist - Warranty Startup and Connected
Senior Associate Field Service Specialist - Warranty Startup and Connected
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Job Description
Senior Associate Field Service Specialist - Warranty Startup and Connected
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier.
About this role
We are seeking a detail-oriented and proactive Warranty Startup and Connected Specialist to manage new open and follow-up cases related to Warranty Startup and Connected services. This role is critical to ensuring accurate case setup efficient communication between departments and exceptional customer experience throughout the process for the state of Florida
Key Responsibilities:
Setup all Warranty jobs and validate warranty status prior to setup
Review Open Warranty jobs daily
Complete all needed documents for Warranty claiming
Complete claiming process within 10 days of Warranty completion
Order any parts for warranty jobs
Own warranty call with the warranty admin team and Area Managers
Communicate with technicians regarding information needed for warranty
Setup startup jobs same days as readiness notification provided
Provide tech with all information needed for startup
Setups Abound connection case with the startup case
Ensure Abound connection case is setup and IPs are updated for the tech to complete the process
Provide schedule to Service Coordinator during S&O meetings related to start up and connections
Required Qualifications:
High School diploma or GED
Min of 1 year of experience in an operational or administrative role
Preferred Qualifications:
Bachelors Degree
3 years of experience in an operational or administrative role
Excellent negotiation communication and interpersonal skills.
Strong written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment.
Excellent customer relations skills
A self-starter with a sense of time management
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RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Senior IC
Employment Type
Full-Time
