WAV Support Tier I
WAV Support Tier I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Job Summary
WAV Support Tier 1 is the first point of contact for BraunAbility dealers requiring technical assistance for converted BraunAbility vehicles. The nature of our vehicles requires speedy resolution to meet the needs of our customers. The position is both unique and satisfying as you will be assisting with a BraunAbility product that customers regain their mobility freedom and independence by applying your technical skills.
Key Responsibilities
- Provide knowledge and diagnostic assistance to service departments at BraunAbility dealerships
- Provide correct part numbers to repair our products
- Occasional field repair support
- Collaborate closely with team members other dept group individuals to gather information and report quality concerns
- Contribute to knowledge article recommendations part number portal enhancements
Required Qualifications
- High school diploma or GED
- A minimum of 2 years of automotive service experience is required. Experience with DC electric hydraulic and mechanical systems is preferred
- Strong computer skills and navigation which includes typing
- Strong written and verbal communication skills
- Ability to research and gather information
- Strong attention to detail
Preferred Qualifications
- Trade School / Certification
- ASE (Automotive Service Excellence) certification
- Training & Instructional experience
- Product/ Industry knowledge related to wheelchair systems and transportation
- Familiarity with the WAV dealer channel and specific needs of service personnel
- Bi-lingual (Spanish preferred)
Interested applicants should complete form #1341 (available on Intranet or by contacting HR) and submit to Cari Barker at the Main Lobby by the closing date listed above.
Posting #
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full-Time
