Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A well-established cement manufacturing company is seeking two dependable and customer-focused Call Center Agents to support day-to-day operations in a high-volume fast-paced environment. These temp-to-hire positions are essential in coordinating customer orders managing delivery schedules and ensuring seamless communication between internal departments and external clients. The ideal candidates will bring a mix of dispatch or logistics experience excellent customer service skills and the ability to work flexible hours based on business demand.
RESPONSIBILITIES AND DUTIES:
- Provide effective customer service by building strong relationships with internal and external customers through phone email or in-person communication
- Answer high-volume incoming calls and manage or adjust customer orders with the goal of booking volume and coordinating delivery times to optimize truck demand
- Cultivate and support a positive safety culture by promoting individual accountability recognition and safe work practices
- Analyze order data identify potential issues and recommend solutions to improve efficiency and service
- Dynamically adjust delivery schedules in real-time to respond to last-minute changes in customer needs
- Educate customers on value-added products and services offered by the company
- Leverage on-site driver feedback to enhance customer service and make informed scheduling decisions
- Collaborate with Sales and Administration teams to ensure accurate project entry and compliance with internal processes
- Maintain professionalism and a customer-first attitude at all times
- Document and report daily Key Performance Indicators (KPIs) to support continuous improvement
- Process and manage C.O.D. (Cash on Delivery) orders
- Handle a variety of dispatch-related tasks and problem-solving in standardized situations
- Perform other duties as assigned based on operational needs
REQUIREMENTS AND QUALIFICATIONS:
- REQUIREMENTS AND QUALIFICATIONS:
- High School Diploma or GED required
- 2 years of dispatch logistics or related customer service experience required
- Strong geographic knowledge of the local area to efficiently route deliveries based on job site and plant locations
- Client Services Certification a plus
- Ability to work well under pressure in a fast-paced environment
- Proficient with Microsoft Office Suite (Excel Word PowerPoint Outlook); ability to learn internal systems
- Strong verbal and written communication skills
- Excellent multitasking and attention to detail
- Ability to read understand and provide clear driving directions to job sites
- Comfortable working with numbers including addition subtraction multiplication and division using whole numbers fractions and decimals
Schedule:
Training:
- 8:00 AM 4:00 PM (Approx. 1 month)
Regular Shifts:
- Shift 1: 4:00 AM 12:00 PM
- Shift 2: 7:00 AM 3:00 PM
Additional Requirements:
- Must be available to work one Saturday per month 6:00 AM 2:00 PM
- Must have flexibility to stay as late as 7:00 PM occasionally to cover for other shifts
Applicants may be subject to a background check.*
A pre-employment drug screening is required as a condition of employment.
A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time the timing and nature of the offense its seriousness and any rehabilitation efforts when determining your suitability for the role.
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Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full Time
