Lead Service Delivery Manager (Contract)
Lead Service Delivery Manager (Contract)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
Your Mission
Were looking for a strategic and hands-on leader to take on a6 months contract role leading our Service Delivery Management function. In this high impact position youll lead a talented team drive operational excellence and ensure our customers receive outstanding service at every touch point. This is a fantastic opportunity to make a meaningful difference shaping service delivery embedding best practices and leaving a lasting legacy.
What youll be doing
- Lead and develop a high performing team of Service Delivery Managers fostering a culture of accountability innovation and customer focus
- Oversee the end to end delivery of multiple services ensuring alignment with business goals and operational excellence
- Drive continuous improvement across service delivery processes reporting and customer engagement with a strong commercial mindset
- Champion service assurance through robust Service Design and Transition practices
- Collaborate with stakeholders vendors and internal teams to ensure proactive and reactive service management
- Act as a senior escalation point during major incidents ensuring swift resolution and clear customer-focused communication
- Build and maintain strong relationships across all customer touch points to support satisfaction retention and growth
- Partner with Account Management and Pre-Sales teams to scope and shape new opportunities
- Monitor and report on service performance trends and KPIs to inform strategic decisions and drive improvements
- Ensure governance compliance and risk management are embedded across all service delivery activities
- Represent the voice of the customer internally influencing service strategy and continuous improvement initiatives
What experience we think youll need
- Minimum 5 years experience in IT service management with extensive experience leading a service management team
- Proven background in the IT industry with a strong understanding of service delivery frameworks and operations
- ITIL certification (Specialist Strategist Leader or Master) highly beneficial with practical experience applying ITIL principles
- Strong leadership skills with the ability to inspire guide and develop high-performing teams
- Excellent communication skills able to engage clearly and confidently at all levels of the business
- Commercially and strategically minded with a track record of making sound decisions that drive business value
- Exceptional attention to detail with strong documentation and reporting capabilities
- Skilled in building relationships and influencing stakeholders across technical and non-technical teams
- Flexible and adaptable with the ability to thrive in a fast paced evolving environment
- Willingness to travel within the UK as required
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact encouraging inclusive working environments and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles minimising travel by using virtual technology and adopting sustainable embraces diversity. As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.
Required Experience:
Manager
Employment Type
Contract
