Family Support Worker - IBSB

ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
  

WHAT YOULL BE DOING

• Represents the Regions interests at legal proceedings to make submissions conduct examinations and cross-examinations of witnesses and clarify the Regions policy in support applications default hearings variation applications and other motions or appeals.
• Prepares reviews and submits a wide range of financial and legal documents.
• Liaises with a variety of external stakeholders with respect to Family Law cases
• Interviews and negotiates with customers respondents and their lawyers to reach settlements.
• Assists customers in court navigation and the completion of financial and legal documents. Provides advice and direction when appropriate to negotiate settlements and acts as a subject matter expert.
• Assists customers by providing financial literacy education.
• Assess customers needs for legal representation and completes referrals to appropriate resources.
• Monitors and pursues payment of new and existing support monies owed.
• Completes file reviews audits and re-documentations as required to assess compliance with regulations and policies.
• Researches and investigates information to produce decisions in accordance with legislation and policies.
• Prepares and submits regular statistical records as required.
• Responds to inquiries and resolves concerns as appropriate.
• Ensures that services provided meet Regional customer service standards.
• Participates on committees and work groups as assigned.
• Manages information in accordance with legislation and corporate standards.
• Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WERE LOOKING FOR

• Successful completion of a Community College Diploma in Social Services or related program with emphasis on social services or approved equivalent combination of education and experience.
• Minimum three (3) years direct casework experience including experience in the social services income maintenance fields.
• Satisfactory Police Criminal Background Check.
• Demonstrated knowledge of relevant Legislation Standards Acts and Regulations.
• Strong mathematical ability to interpret and apply to financial documentation.
• Knowledge of court rules case law and protocol including examination cross-examination making submissions and presenting documentary evidence to initiate and or conduct court proceedings.
• Demonstrated ability in the Regions core competencies.