Admissions Officer
Admissions Officer
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Job Alert
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Job Description
Your role at St John of God Health Care
You will provide high quality customer service to assist patients with online admissions process patient registrations support the completion of informed financial consent and work closely with hospitals to ensure all processes are completed accurately and on time before the patients admission.
The Position
Provide step-by-step troubleshooting support to patients navigating our online portal and systems.
- Maintain high standards of accuracy and efficiency in data entry ensuring patient demographics are up-to-date including taking patient details over the phone
- Understand and assist patients to complete their Informed Financial Consents via the portal.
- Understand patients needs and show hospitality in every conversation.
- Receive and respond to inbound calls and emails in a timely manner.
- Make outbound follow up calls/emails to patients.
- Manage and resolve patient queries and complaints.
- Process patient registrations that come via the online portal and ensuring that that all demographic information is updated into WebPAS correct
- Understand and work with individual hospitals to be aware of specific hospital requirements
We are seeking a confident communicator with experience in call centre or healthcare administration who thrives on solving problems over the phone. You will have strong attention to detail excellent data entry skills and be comfortable using digital systems and learning new technologies. The ideal candidate is empathetic tech-savvy and able to explain complex information clearly and professionally.
To succeed you will have flexibility to work across a variety of shifts including weekends as required. Shifts are rostered between 5.00am and 6.30pm Monday to Friday and 6.00am to 3.30pm Saturday and Sunday.
Above all people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
Salary $68939 to $78011 per annum plus 12% Superannuation
Permanent fulltime positions working 40 hours per week
Located in Perth CBD Kings Square office with 40% work from home option
Salary packaging up to $18550 on a range of benefits such as mortgage rent meal entertainment holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
Novated leasing
work related expenses
self-education and
additional superannuation
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Employee support through our dedicated free Employee Assistance Program (EAP)
Access to a range of Lifestyle Health & Wellbeing rewards and discounts
14 weeks Paid Parental Leave
End of trip/bike riding and shower facilities
Close to public transport
For enquiries contact Dee McCarthy Group Admissions Coordinator on (08)
Applications Close: 20 July 2025
Should suitable candidates be identified shortlisting and interviews may commence prior to the advert closing.
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
