Product Owner

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT US

Whether youre a merchant accepting payments a bank issuing cards or a developer embedding payment technology if it has anything to do with commerce wereAlready on it!Thats why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale atGlobal Payments wedeliver market-leading technology solutions through five regional sub-brands Eway EzidebitSentral Pigeonhole Software and Storman.

These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values ofPassion Care Accountability Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -Reconciliation and Gender Equity.

Sentralis a trusted cloud-based software provider managing school administration student data and parent engagement for over 3000 schools across Australia. From staff to teachers and parents our platform removes the administrative burden to enable school communities to focus on student outcomes.

ABOUT THE ROLE

As aProduct Owner youll be the voice of the customer and play a pivotal role in driving the success of our Sentral Core SIS product. Reporting to the Product Manager youll work closely with cross-functional teams including developers designers QA and internal stakeholders to deliver customer-centric solutions. Your role will span from managing the product backlog and defining user stories to steering feature development and ensuring that customer needs remain at the heart of everything we do.

This is a high-impact role where youll enjoy a strong level of autonomy and be the connector between customer-facing teams and technical delivery.

What Youll Be Doing

• Develop a deep understanding of customer and stakeholder needs and clearly communicate these to both onshore and offshore development teams
• Breakdown and translate complex business problems into actionable Epics and user stories with well-defined acceptance criteria to enable iterative delivery
• Own and prioritise the product backlog to ensure alignment with overall business goals and strategic initiatives
• Act as the internal voice of the customer championing their needs across all stages of product development
• Validate solutions throughout the development lifecycle using customer feedback testing and data to ensure they meet user and business needs
• Capture and communicate customer insights using techniques such as user journey mapping emotional mapping process diagrams and prototyping
• Drive change and foster a culture of collaboration and ownership within development teams
• Train Customer Success and internal stakeholders on new features and product updates
• Prepare clear and informative release notes for customers
• Apply a continuous improvement mindset to all aspects of product development
• Contribute to the ongoing growth and maturity of product management practices at Sentral

Salary

• The salary range for this role is $120 000 -base superannuation

ABOUT YOU

Youre someone who enjoys making a meaningful impactboth for your customers and your team. You thrive in a fast-paced agile environment where ideas are welcomed collaboration is key and diverse perspectives are valued. You lead with empathy communicate with clarity and have a natural ability to bring people together to solve complex problems.

Youre passionate about building thoughtful customer-first solutions and take pride in delivering products that truly make a difference. Youre also confident in working independently while knowing when to lean on the strengths of the team around you.

Youll bring:

• 3 years of experience as a Product Owner or Business Analyst in an agile (ideally Scrum) environment
• A proven track record delivering SaaS products in a software vendor setting
• Excellent communication skills across technical and non-technical teams
• A collaborative self-driven mindset with a strong sense of ownership
• Curiosity empathy and a passion for continuous improvement and customer success

Please note that you must have:

• Full work rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

OUR BENEFITS

Join a leading global technology brand that offers benefits youll actually value including:

• Flexible work arrangements that support your unique needs.
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carers leave.
• Women in Digital membership granting you access to a host of member industry events and resources.
• Additional birthday community giving wellness and study leave.
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
• A jam-packed calendar of cultural celebrations and social activities.
• Global career and professional development opportunities.
• Salary sacrifice and an Employee Stock Purchase Plan.

Ready to apply

Want to join a team that places the needs of our people clients and community at the heart of everything they doby submitting your CV or to discuss if this role is right for you contact Kristy Ward at.

Please note you will be redirected to a Global Payments careers page to submit your application.

We respectfully ask that no recruitment agencies contact us regarding this position.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .