Customer Service Senior Representative, Per Diem - Accredo
Customer Service Senior Representative, Per Diem - Accredo
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1 Vacancy
Job Description
*per diem position*
Accredo is currently seeking a Customer Service Senior Representative. The CSR works within the fast-paced environment of the Central Nursing Team to complete non-clinical projects and functions to deliver straightforward administrative and/or other basic business services in Customer Service. As a first line of contact this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department performing research to respond to inquiries and interpreting to determine most effective response timely.
Works with Nurse Managers/Supervisors field staff and patients to schedule visits for home infusion within a region of branches. Completes all nurse assignments for patients reschedules visits based on patient availability staff new patients with appropriate nurses and proactively monitors all patient appointments to confirm accuracy. Works with pharmacy reimbursement and nursing departments as coordinator for nursing referrals. Works with various staff departments and prescribers via fax email IM and phone. Monitors both personal email as well as nursing mailboxes for follow up needed prioritizing by ask. Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion. Responds timely to inquiries from patients field staff and other departments for information and assistance regarding nursing and patient referrals and schedules.
Position requires excellent interpersonal skills use of multiple programs critical thinking multi-tasking retention professional maturity and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Excellent knowledge and understanding of Customer Service and business/operating processes and procedures. Works with clearly defined procedures under minimal to medium supervision. Enhances organization reputation by accepting ownership for responding to new and different requests. Escalates issues as necessary.
RESPONSIBILITIES:
- Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits.
- Proactively communicate to field staff nursemanagementand patients.
- Investigate/research issues and provide resolution.
- Take initiative for problem solving with ability to multitask effectively and use critical thinking.
- Correct and timely entry of data in appropriate systems.
- A pro-active work ethic with ability to be managed/trained virtually
- High proficiency and regular use of Excel and Outlook
QUALIFICATIONS
- High School education or GED.
- 5 years of relevant Customer Service experience.
- Microsoft Office Suite.
- Extremely detailed oriented.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment learn quickly solve problems and make independent decisions.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior IC
Employment Type
Part-Time
