eCommerce Operations Support Specialist (Remote, USA)

Do you instinctively spot broken links layout issues or pricing inconsistencies when shopping online Are you energized by behind-the-scenes work that keeps digital experiences running flawlessly Have you been searching for a way to combine your attention to detail with a passion for motorsports If youre nodding your head you may be the eCommerce Operations Support Specialist that were looking for.

Who are we

Apex Wheels is a leading provider of high-performance motorsport wheels for driving enthusiasts and track day warriors. Our mission is simple: deliver wheels with real measurable performance and protect consumers from an industry full of misleading style-over-substance products. Were a 17-year-old remote-first DTC company with a team of 40 based across the U.S. and were just getting started.

Objective

Our eCommerce team is taking on critical initiatives and we need you to help us move fast and avoid breaking things. This role is a new position that will free up our eCommerce Director and Systems Admin by owning three core areas:

• QA and bug triage for our eCommerce platform
• Backend product data integrity and maintenance
• Analytics support for the Marketing and eCommerce teams

Success in this role means that our eCommerce department will be more efficient and have more time to handle critical initiatives. This is because you have established a well-considered QA process - from triaging to resolution and communication across the team. Well spot bugs faster and manage them more efficiently. Our response time to rectify incorrect or incomplete product customer and order data will be faster and more efficient. The broader Marketing team will have faster more informed decision-making thanks to your support in providing reporting and analytics.

Job Summary

Youll be our first line of defense for identifying bugs and validating site changes. Your task is to find prevent and monitor the types of issues that frustrate customers disrupt sales or waste team resources. We have a complex and sensitive headless tech stack this isnt a simple out of the box website. One change can have unforeseen consequences in another area. Your ability to test beyond just the obvious is critical. Our current QA process is inefficient disruptive and not visible to those who need eyes on it. One of your first tasks will be to establish and formalize a QA process that works for the team and considers our external developer relationships. Youll be the primary point of contact for bugs their triage tracking resolution and communication across the organization. Day to day youll be expected to proactively test and QA our website for unknown bugs and weekly dev releases. There will be periods of more intense QA work when we have new site enhancements. Once youre settled in and have a good foundational understanding of our website and a vetted QA process in place youll have a moderate degree of autonomy in owning the QA function.

Our backend systems are equally complex to our customer-facing website. From inventory availability & ETAs to vehicle fitments youll work with cross-team members to help ensure what customers see on the website is accurate. Inaccurate product data can lead to abandoned carts frustrated customers and support team headaches. Your attention to detail will prevent all three.

Youll help surface performance data and build reliable reports for our broader Marketing team. We wont expect you to deeply analyze the data but well rely on your accurate and timely reporting to enable faster smarter decision-making. Whether its spotting anomalies or tracking campaign performance your analytical support will be key to identifying opportunities for growth and efficiency. Youll use Google Analytics 4 and other tools to help the team analyze traffic and sales channel data the effectiveness of our paid ad campaigns for example. Your insights will help the team decide if this strategy is right why traffic changes and which efforts have the best ROI. The team will use this data at both the tactical level and to inform our executive level strategy. Although heavy data analysis and interpretation is not a core function of this position we encourage interested data nerds and analytical types to apply.

Who are you

• You have a strong eye for detail and naturally gravitate toward QA work
• You prefer behind-the-scenes execution but communicate and collaborate proactively
• Youre highly organized independent and accountable for your workload
• You spot errors others miss - and enjoy fixing them (Do you annoy your friends when pointing out their spelling and grammar mistakes)
• You value variety in your workday but can handle periods of repetitive tasks and appreciate defined priorities
• You thrive in a fast-paced DTC environment where your work directly impacts CX and revenue

How to apply

In your cover letter tell us about an eCommerce project you loved and one you didnt. What made each one memorable What kind of work do you want more of in your next role Please include the phrase ApexVS5-RS in the space provided for your cover letter/writing prompt so we know you have the level of attention to detail were looking for.

Responsibilities

Quality Assurance Bug Triage & Communications

• Help the team design a thorough QA plan to ensure efficiency with feature releases and larger version launches
• Proactively QA the website product pages and promotional campaigns to spot technical issues or UX friction points
• Test new site features and document known/unknown impacts
• Triage investigate diagnose bugs; log clear actionable tickets using Notion (external) and/or ClickUp (internal)
• Collaborate with external developers and proactively follow through to bug resolution
• Maintain a release change log with visuals to track updates
• Support development of a scalable QA process for future feature rollouts
• Serve as the central contact for internal bug reports and UX feedback
• Coordinate bug priorities and project timelines with internal and external teams
• Provide regular updates on blockers launch readiness and QA outcomes
• Draft clear technically precise documentation for developers
• Follow up on bugs through resolution and provide timely internal updates

eCommerce Operations Support

• Maintain accurate up-to-date product data (SKUs pricing fitment availability) across systems
• Partnering with Customer Service clean backend customer and order data
• Ensure frontend product info aligns with backend system data and inventory status

Reporting & Analytics

• Assist with monthly marketing and eCommerce performance reports
• First-pass analysis of performance trends and campaign outcomes
• Flag data anomalies and contribute insights for continuous improvement

• High school diploma; preference to candidates with Bachelors degree in a related field
• 2 years in eCommerce QA operations or digital merchandising
• 5 years work experience in a professional setting
• Experience QAing across devices using tools like BrowserStack or equivalent
• Experience with Magento or Shopify backend administration
• Skilled with technical documents spreadsheets Google Workspace screen recording tools and annotated screenshots
• Project management experience using ClickUp Notion or similar tools
• Comfortable writing technical documentation for development teams
• Experience in the automotive motorsports or enthusiast eCommerce space is preferred
• Exposure to marketing tools like Google Analytics 4 Mailchimp Meta Ads Manager Looker Studio Post Affiliate Pro or Sprout Social is preferred
• Understanding of pre-order workflows variant management or inventory syncing is preferred

• Base annual salary for junior level candidates 55000-65000 and mid-level candidates up to 80000 annually depending on experience and location
• Work remotely from your home anywhere in the contiguous US
• 100% Apex paid employee medical dental and vision benefits with buy-up options access to a Health Savings Account.

• Robust company contributions towards dependent medical benefits
• 401k with employer matching
• Paid vacation paid sick leave and 11 paid company holidays
• Professional development assistance
• A flexible working environment where work/life integration is encouraged
• Support your track addiction with reimbursements for HPDE and autocross event registration fees
• Eligibility for the SEMA college grant and loan forgiveness program
• Casual in-office dress environment where T-shirts jeans and shorts are welcome
• Employee discounts and freebies on Apex products and swag
• Participate in company activities including karting spectating at races track days and more

About the Work Environment

We anticipate up to quarterly travel to participate in company events either off-site or in our office in Pleasanton CA. While performing the duties of this job the employee may be regularly required to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard. Ability to sit at a computer terminal for an extended period. Specific vision abilities required by this job include close vision requirements due to computer work. Regular predictable attendance is required. Youll have a high degree of control over your working environment as youll be primarily working from your home office.

Required Experience:

Unclear Seniority