Frontline Senior Leader
Frontline Senior Leader
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Job Description
External Job Advert
Frontline Operations Lead Salary circa 45.000
Are you someone with exceptional leadership experience Do you love managing people and drive performance
We are seeking a dedicated and dynamic Operational Leader to join our PL Home Claims team at Aviva. This role is pivotal in providing day-to-day operational leadership and guiding a team of Leaders.
A bit about the job
As a Frontline Operational Leader you will be responsible for managing a team or multiple teams handling claims and act as a role model to maintain customer service standards best practice and driving performance outcomes whilst ensuring compliance with internal policies legal requirements industry regulations and internal customer quality standards. The Home Claims team is at the core of our Claims department representing the moment of truth for our customers as we deliver on the promises of our products. Our new colleague will provide leadership and direction to the Home Claims team ensuring exceptional customer service and efficient claim processing.
Skills and experience were looking for:
Strong interpersonal and inspiring leadership credentials including leading through others.
Previous experience from the insurance industry is ideal but not essential
Proven track record of coaching empowerment and engagement
Strong organisational skills and effective motivator in a busy operational environment
Excellent communication skills stakeholder management & influencing skills
What youll get for this role:
Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Salary circa 45000(depending on location skills experience and qualifications)
Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Avivas.
Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.
29 days holidays plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you including sustainability options such as cycle to work
Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to
Required Experience:
Senior IC
Employment Type
Full Time
