Leading Customer Engagement Specialist
Leading Customer Engagement Specialist
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Job Description
The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the worlds airspace and provision of aviation rescuefire fightingservices at Australias busiest airports.
Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations including an island. This team keep Australias aviation industry safe every day of the year both in the air and on the ground.
We connect people with their world safely linking family and friends generating economic activity creating jobs and facilitating trade and tourism.
Airservices is committed to fostering a culture that is diverse inclusive and respectful. We encourage motivated individuals who love what they do value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member be offered flexibility and experience a meaningful career in an exciting ever-evolving aviation industry.
The Role & The Team
You will be a part of a multi-disciplinary team within the Customer & External Relations business group responsible for leading engagement with all sectors of the aviation industry to enhance outcomes for customers and stakeholders. You will be responsible for leading engagement with customers and industry stakeholders to solve complex problems build trust and demonstrate value. You will deliver actionable insights to inform decision making and play a key role in fostering collaboration to support Airservices service improvement reputation and financial sustainability.
Please see the link below to view the full Position Description:
PD - Leading Customer Engagement
The Person
The successful candidate will demonstrate the following:
- Demonstrated expertise and deep experience in stakeholder engagement skilled in complex problem solving
- Skilled in synthesising and delivering actionable customer insights to inform strategic decisions
- Aviation domain knowledge coupled with strong business acumen to build trust credibility and advocacy with customers and stakeholders (internally and externally)
- Proven track record in building and enhancing effective relationships with customer organisations at all levels
- Superb communication influencing and negotiation skills
- Strong ability in managing diverse and complex issues involving cross-functional coordination
- Demonstrated leadership quality to foster high-performing teams
AirservicesAustralia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.
Security Clearance
To be eligible to apply you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role.Pleaserefer to thesecurity check requirementssuccessful applicants will be required to undertake as part of the recruitment process.
Should you require any further information please contactMu Yan Head of Customer Engagement at
How to Apply
To apply for this position please lodge an application onlinebeforeApplications close 11.55 pm (AEST) Sunday 13 July 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
