Supervisor, Scheduling and Administration

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
This position is responsible for is responsible for leading and managing the scheduling for Seniors Services and the administrative services of Long-Term Care Homes including managing activities associated with planning scheduling monitoring forecasting analysis and reporting. The position leads the research and identifies solutions for improving efficiency and effectiveness of scheduling administration including technology systems.

WHAT YOULL BE DOING

Oversees the operations of the scheduling department of all front-line operational staff through a centralized scheduling model and system in accordance to appropriate legislation policies and sector best practices
Oversees the administrative team and services supporting the long-term care homes including reception.
Monitors daily front-line staffing levels to ensure efficient services are maintained at all times based on operational needs and legislative requirements.
Ensures all staff on scheduling protocols and procedures efficient usage of relevant scheduling applications processes and procedures instructions and operational changes to staff schedules.
Ensures that all required data is kept up to date in scheduling systems meeting all timelines related to payroll reporting.
Ensures adherence to the collective agreement interprets and liaison with partners ensures adherence to established collective agreements labour laws and legislation related to staff scheduling.
Ensures the development and updating of scheduling protocols policies directives guidelines and standards related to daily deployment of Operational staff.
Leads the research and development of policy alternatives in operational scheduling and administration.
Supports the Administrators in the development and implementation of strategies on operational staffing and administrative needs for short/long-term performance objectives project plans efficient and effective best practices processes and procedures.
Monitors administration maintenance and efficient usage of relevant technical systems implements technical scheduling project; conducts research and reviews best practices to identify new areas of improvement and efficiencies in scheduling software and usage.
Assists the Administrators in developing annual business/work plans and in developing service plans and staffing proposals.
Provides input into budget and business plan development policies and procedures.
Responsible for the operational planning and setting of day-to-day tactical objectives for the team.
Supervises staff including recruitment selection hiring scheduling assigning and monitoring work determining training and development needs coaching and mentoring conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements Regional policies and practices.
Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies.
Promotes the code of conduct Regional values and HR policies with all staff of the section.
Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
Liaises fosters and maintains positive relationships with internal staff and external contacts government and non-government agencies and the public.
Implements customer service strategies to ensure that services provided meet Regional customer service standards.
Provides input to or prepares reports briefing notes presentations statistics and analysis for the Manager.
Participates on committees meetings task forces work groups and special projects as directed.
Manages information in accordance with legislation and corporate standards.
Performs other duties as required to meet Divisional/Branch and Departmental objectives.

WHAT WERE LOOKING FOR

Successful completion of a University Degree in Business/Public Administration Finance or related field or approved equivalent combination of education and experience
Minimum three (3) years progressive experience in a health-related business environment including program administration/delivery business planning/budgets human resources management in a unionized environment project management and program development and demonstrated minimum of one (1) year of supervisory experience.
Satisfactory Police Vulnerable Sector Checks (PVSC).
Demonstrated understanding of scheduling techniques methods and software applications.
Demonstrated knowledge of relevant Standards Acts and Regulations.
Staff supervisory skills including knowledge of collective agreement administration and interpretation labour relations principles and practices and relevant employment legislation.
Demonstrated ability in the Regions leadership and corporate core competencies for this level.
Strong leadership to proactively engage in accessibility diversity equity and inclusion initiatives committing to and taking action to contribute to a more accessible diverse equitable and inclusive workplace.
Excellent communication and interpersonal skills and ability to deal effectively with individuals groups and external agencies.
Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
Ability to travel to offsite locations as required.
Ability to work outside regular business hours.