Store Operations Lead - Eataly Don Mills
Store Operations Lead - Eataly Don Mills
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Job Description
The Lead Supervisor oversees Eatalys grocery fresh counters and quick service restaurants operations of the store. The Lead Supervisor is an operational leader who is accountable for the execution of strategy. Additionally the Lead Supervisor drive sales while leading by example and supports the operation on the floor.
Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Service Leads as well as hourly Associates.
- Directs and organizes the stores retail and QSR operations to maximize profitability while upholding the companys mission values policies quality and guest experience standards
- Leads a high-performing team: first screening of new hires effectively trains motivates evaluates develops and retains talent.
- Oversees day-to-day operations optimizing schedules and the deployment of the team to minimize labour costs and maximize sales
- Works closely with each Lead to understand operational needs and boost interdepartmental collaboration
- Ensures the team always offers a consistent high level of service to all guests
- Executes strategies provided by the Director or Corporate QSR/Retail team merchandising new products and promotions aimed at increasing efficiencies and driving sales
- Merchandise and product lists identifying roll-outs and phase-outs of products
- Estimates food and beverage needs and requisitions or purchases food beverage supplies and equipment; receives and checks orders to ensure that they adhere to specifications
- Partners with senior leaders and the corporate team on the QSR/Retail business growth strategy for the store
- Assists with employee hiring assignment training payroll scheduling.
- Documents investigates and resolves employee and guest incidents
- Performs other duties as required or assigned
Qualifications :
- 3 years of supervisory experience in a high-volume fast-paced quick service or retail venue
- Exceptional communication leadership motivational and team-building skills
- Demonstrated problem-solving organizational analytical and business management skills
- Advanced proficiency in Microsoft Office and common retail Point of Sales systems
- Experience with Italian products and wine
- Experience and knowledge in coffee coffee production and manual espresso machines
Additional Information :
Benefits and Perks
- Medical Dental Vision Insurance
- Paid Time Off
- Paid Parental Leave
- RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
