Customer Service - Rainbow Blossom Natural Food Markets- Middletown

Rainbow Blossom was started in 1977 by Rob and Pumpkin Auerbach and is managed today by their daughter Summer Auerbach. We are so proud to have been a thriving part our Louisville community for so many years!

Our mission is to be a resource for improving the quality of life for ourselves our community and our company.

Our company supports health & wellness in our community and our employees should reflect our mission. We support individuality and hire team members from all walks of life. At Rainbow Blossom you will find a professional environment that is supportive of your career goals as well as your personal goals.

As Customer Service you are the first and last face of Rainbow Blossom that our customers will see. Providing customer service is the core of what your position is about. You will be responsible for helping customers find they items they are looking for and taking care of their needs. You will be processing customer purchases quickly and accurately while providing excellent customer service. You will also be responsible for ensuring products gets stocked efficiently and accurately to the shelf for our customers to purchase.

This position reports directly to the department manager you are scheduled to with oversight from the Store Manager. This is either a full-time or part-time position depending on the needs of the Store Manager. If full-time this position is not to exceed 40 hours each week or if a part-time position this position is not to exceed 30 hours per week.

Evening and weekend availability is required.

Desired Skills

• Maintain a positive attitude and the highest levels of professionalism.
• Must feel comfortable greeting all customers promptly with kindness respect enthusiasm and an overall great attitude
• Must have great communication skills by showing the ability to listen ask questions and receive clear instructions.
• Must be able to provide the highest level of customer service to our customers going above and beyond to take care of their needs.
• Must be willing to accept and embrace feedback from management.
• Ability to work a flexible work schedule including nights weekends and holidays as needed.

Responsibilities

• Provide excellent customer service to our customers by assisting them in finding the items they need and completing customer requests.
• Check out customer purchases in an efficient and friendly manner while maintaining a clean and orderly register.
• Handle all cash in a safe and accurate manner. Complete all register paperwork as you process your transaction in order to stay organized and accurate at all times.
• Call for cashier backup as needed to ensure customers are checked out quickly.
• Follow the return policy when completing returns for customers.
• Stock products to the shelf quickly and accurately. Ensure that products are stocked in the correct location and are priced.
• Rotate and verify dates on product as you stock it to ensure it hasnt expired.
• Follow all company policies and procedures.
• Perform any tasks assigned by the Store Manager or your direct manager.
• Perform cleaning tasks as assigned in order to maintain clean shelves coolers counters and bins. Clean up spills and messes as they are found.

This list of job responsibilities is considered a general outline of the position. This position is expected to do whatever it takes to get the job done to ensure the successful operation of the store and of Rainbow Blossom.

This position will be required to lift up to 20 pounds often and 50 pounds rarely. This position will often be indoors in a climate-controlled environment with occasional outdoor exposure which could consist of hot and cold temperatures as well as potential exposure to wind and precipitation. This position will be expected to work occasionally in a cooler and freezer. This position will be expected to stand twist and walk often to sit and squat or kneel occasionally and to climb rarely.